RwandAir Contract of Carriage

Carriage terms (this document) that establish the agreement the passenger is bound to by purchasing a valid RwandAir ticket. The terms for the use of the website and the copyright disclaimer may be found in the Terms & Conditions page. This website may require user input of personal data, the details of which may be read in the Privacy Policy. IMPORTANT: IF YOU PURCHASED YOUR TICKET USING A CREDIT CARD, YOU MUST PRESENT THE SAID CARD AT CHECK-IN ON THE DAY OF TRAVEL.

NOTICE

If the passenger’s journey involves an ultimate destination or stop in a country other than the country of departure, the Warsaw Convention (Montreal, 1975) may be applicable and the convention governs and, in most cases, limits the liability of carriers for death or personal injury in respect of death or loss of or damage to baggage. See also notices headed “Advice to international passengers on Limitation of Liability” and “Notice of baggage liability limitations” below.

Conditions of Contract

• As used in this contract, “ticket” means the passenger ticket and baggage check, or the itinerary receipt if applicable in case of electronic ticketing, of which theses conditions and notices form part; “carriage” is equivalent to “transportation”; “carrier” means all air vessels that carry or undertake to carry the other service incidental to such air carriage; “electronic ticket” means the itinerary receipt issued by or on behalf of carrier, the electronic coupons and, if applicable, a boarding document. “Warsaw Convention” means the convention for the unification of certain rules relating to international air transportation of passengers and baggage signed at Warsaw on October 12th 1955, or that convention as amended at the Hague in 1955, or the amended convention of 1975 signed in Montreal, whichever may be applicable.
• Carriage hereunder is subject to the rules and limitations relating to liability established by the Warsaw Convention unless such carriage is not “international carriage” as defined by that convention.
• To the extent not in conflict with the foregoing carriage and other services performed by each carrier are subject to:
  • Provisions contained on the ticket jacket
  • Applicable tariffs
  • Carrier’s conditions of carriage and related regulations which are made part hereof (and are available on application at the offices of carrier) except in transportation between a place in the United States or Canada and any place outside thereof to which tariffs in force in those countries apply.
• Carrier’s name may be abbreviated on the ticket, the full name and its set of abbreviation being set forth in carrier’s tariffs, conditions of carriage, regulations or timetables; carrier’s address shall be the airport of departure shown opposite the first abbreviation of carrier’s name on the ticket; the agreed stopping places are those places set forth in the ticket or as shown in the carrier’s timetable as scheduled stopping places on the passenger’s route; carriage to be performed hereunder by several successive carriers is regarded as a single operation.
• An air carrier issuing a ticket for carriage over the lines of another carrier does so only as its agent.
• Any exclusion or limitation of liability of carrier shall apply to and be for the benefit of agents, servants and representatives of carrier and any person or entity whose aircraft is used by carrier for carriage and its agents, servants and representatives.
• Checked baggage will be delivered to the bearer of the baggage check. In case of damage of baggage moving in international transit, complaints must be made in writing to carrier forthwith after discovery of damage and, at the latest, within 7 days from receipt; in case of delay, complaints must be made within 21 days from the date baggage was delivered. See tariffs or conditions of carriage regarding non-international transportation.
• A ticket is good for carriage for one year from the date of issue, except as otherwise provided in the ticket, in carriage tariffs, conditions of carriage, or related regulations. The fare for carriage hereunder is subject to change prior to commencement of carriage. Carrier may refuse transportation if the applicable fare has not been paid.
• Carrier undertakes to use its best efforts to carry the passenger and baggage with reasonable dispatch. Times shown in the timetables or elsewhere are NOT guaranteed and form no part of this contract. Carrier may substitute alternate carriers or aircraft, and may alter or omit stopping places shown on ticket in case of necessity without prior notice. Schedules are subject to change without notice. Carrier assumes no responsibility for making connections.
• Passenger shall comply with government travel requirements, current exit, entry and other required documents and arrive at the airport by the time fixed by carrier or, if no time is fixed, by the civil aviation authority recommended check-in times necessary to complete departure procedures.
• No agent, servant or representative of carrier has authority to alter, modify or waive any provision of this contract.

Advice to International Passengers on Limitation of Liability

Passengers on a journey involving an ultimate destination or a stop in a country other than the country of origin are advised that the provisions of a treaty known as the Warsaw Convention (Montreal, 1975) may be applicable to the entire journey, including any portion entirely within the country of origin or destination. For such passengers on a journey to, from or with an agreed stopping place in the United States of America, the convention and special contracts of carriage embodied in applicable tariffs provide that the liability of certain carriers, parties to such special contracts, for death or personal injury to passengers is limited in most cases to proven damages not to exceed US$ 75,000.00 per passenger, and that this liability up to such limit shall not depend on negligence on the part of carrier. For such passengers travelling by a carrier NOT a party to such special contracts or on a journey NOT to, from, or having an agreed stopping place in the United States of America, liability of the carrier for death or personal injury to passengers is limited in most cases to approximately US$ 10,000.00 or US$ 20,000.00.

The names of carriers and parties to such special contracts are available at all ticket offices of such carriers and may be examined on request.

Additional protection can usually be obtained by purchasing insurance from a private company. Such insurance is not affected by any limitation of the carriers’ liability under the Warsaw Convention or such special contracts of carriage. For further information, please consult your airline or insurance company representative.

NOTE: The limit of liability of US$ 75,000.00 above mentioned is inclusive of legal fees and costs except in cases of a claim brought in state where provision is made for separate awards of legal fees and costs, the limit shall be the sum of US$ 58,000.00 exclusive of legal fees and costs.

Notice of Baggage Liability Limitations

Liability for loss, delay, or damage to baggage is limited unless a higher value is declared in advance and additional charges are paid. For most international travel (including domestic portions of international journeys) the liability limit is approximately US$ 9.07 per pound (US$ 20.00 per kilo) for checked baggage and US$ 400.00 per passenger for unchecked baggage. For travel wholly between US points, federal rules require any limit on an airline’s baggage liability to be at least US$ 2,800.00 per passenger. Excess valuation may be declared on certain types of articles. Some carriers assume no liability for fragile, valuable or perishable articles. Further information may be obtained from the carrier.

Issued by: RwandAir