How can I make a reservation?
You can make reservation through RwandAir Sales Offices, authorized Travel agencies, Our Call Center (International calls: +250788177000Local calls: 3030) and via our web site; www.rwandair.com
What does "class" stand for?
Class represents the reserved capacity groups for the various fares differentiated by minimum stay time at the destination point, time of purchase of the ticket among others, even though there is no difference in the cabin, service, or seat quality in the same cabin.
What are the reasons of class differences?
Even though there is no difference in the cabin or service quality or seat quality in the same cabin, there are class differences caused by minimum stay time at the destination point and time of purchaseof the ticket among others
Why are there available seats for higher fare classes and no available seats for the low fare classes on the flights I prefer? And why is there a difference among some fares?
Even though there is no difference in the service or seat quality for the same cabin, various fares are applied on our flights and are differentiated by minimum stay time at the destination point and the time ofpurchase of the ticket among others. Different capacities may be reserved for the classes of these differentiated fares on our flights considering the statistics. The capacity of a class for any of the fares may be sold out due to excess demand but at the same time there may be available seats in the other classes for various fares.
In other words these fares are subject to seat availability and can only available if they haven’t been booked already.
What is a code-share flight?
A flight operated by another airline for which RwandAir has an agreement to sell seats using the "WB" airline code.
Will I be notified in case my flight is cancelled?
Our relevant departments will contact you via the phone number that you provided during your reservation to advise the cancellation and offer alternative flights if required. You may also be informed by e-mail or through you travel agent.
What time should I arrive at the airport?
For international flights, it is recommended to arrive at airport 3(three) hours before the scheduled departure time of your flight. For domestic flights this duration is 2(two) hour.
What’s the latest time to have the boarding pass?
Check-in closes 1hr prior to departure for both international and domestic flights.
Do you have control "ID check" for domestic flights?
Yes. Passengers have to carry their identification card, driving license or passport with them.
Can I smoke in the aircraft?
All RwandAir flights are Non-smoking flights.
Seat request must be made to the boarding staff while at check-in, during online booking, through the call center or at our offices while making your booking
Can I use the lavatory in business class section?
When business class passengers are on board the lavatory is used by the business class passengers only.
Can I sit in the business class section?
Since business class is a different class and a different airfare is paid for its ticket, the cabin attendant has no authority to upgrade economy class passengers.
Why can’t I sit together with my family?
You need to make your request at reservation. (At the sales office, via the call center, on the website for online booking or through your travel agent in case you use one.) Requests made at the check-in point are subject to availability of the seats left in the aircraft.
For Passengers who have any pre-existing health problems or any questions related to their health, it’s recommended to consult with a physician prior to the journey.
Having all mandatory childhood vaccinations and those that are mandatory in some countries fully completed has significant importance in terms of protection against infectious diseases and having a healthy and trouble-free travel.
The health information mentioned above must be obtained from a doctor at least 1 or 2 months before the intended time of travel.
It is recommended that passengers who don’t feel well or are sick to see the doctor prior to their flight and postpone their travel if necessary.