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  Rwandair
   
 
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24HRs Contact Center: +250 788 177 000
 
 
 
 
FAQ
Reservation

How can I make a reservation?

You can make reservation through RwandAir Sales Offices, authorized Travel agencies, Our Call Center (International calls: +250788177000Local calls: 3030) and via our web site; www.rwandair.com

What does "class" stand for?

Class represents the reserved capacity groups for the various fares differentiated by minimum stay time at the destination point, time of purchase of the ticket among others, even though there is no difference in the cabin, service, or seat quality in the same cabin.

What are the reasons of class differences?

Even though there is no difference in the cabin or service quality or seat quality in the same cabin, there are class differences caused by minimum stay time at the destination point and time of purchaseof the ticket among others

Why are there available seats for higher fare classes and no available seats for the low fare classes on the flights I prefer? And why is there a difference among some fares?

Even though there is no difference in the service or seat quality for the same cabin, various fares are applied on our flights and are differentiated by minimum stay time at the destination point and the time ofpurchase of the ticket among others. Different capacities may be reserved for the classes of these differentiated fares on our flights considering the statistics. The capacity of a class for any of the fares may be sold out due to excess demand but at the same time there may be available seats in the other classes for various fares.

In other words these fares are subject to seat availability and can only available if they haven’t been booked already.

What is a code-share flight?

A flight operated by another airline for which RwandAir has an agreement to sell seats using the "WB" airline code.

Will I be notified in case my flight is cancelled?

Our relevant departments will contact you via the phone number that you provided during your reservation to advise the cancellation and offer alternative flights if required. You may also be informed by e-mail or through you travel agent.

 
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