Damage, delayed and loss of baggage should be reported to Rwandair representative at the airport of your destination immediately after the arrival of your flight and before leaving the baggage claim area to secure a file reference number.

Rwandair shall not be liable for normal wear and tear such as scratches and dents.

Follow up on Baggage Claims

Rwandair sincerely regrets the delay in tracing your baggage. Every effort will be made to locate and restore your bag. The total allowed tracing period is 21 days from the date of incident. During this time the automated tracing system will match the profile created for your bag with similar type of bags that remain unclaimed at various other airports all around the world.

Great emphasis is given to correct Tag Details, Address on the missing bag, and Brand Information of the Bag, Color and Type of bag, and Content of the Bag. It is mandatory that information enclosed in the profile is correct to the best of your knowledge.

Contact local Rwandair offices on an e-mail info@rwandair.com this email is accessed by all stations where Rwandair operates.
It is our sincere belief that positive Identification of your bag will be made during this time.

For lack of local contact or in case of unreasonable delays on your claim please contact: customerrelations@rwandair.com.

Lost Baggage Questionnaire (LBQ)

For your ease of access you can download and print the LBF by clicking on the link below:

Lost baggage questionnaire

Cabin Baggage

General

Cabin baggage is baggage that is not checked-in to the hold of the aircraft, but is kept in the cabin under the passenger’s custody. It is carried free of charge if falling within the free allowance. The passenger shall store the cabin baggage in the overhead bin or under the seat in front of him/her

Cabin Baggage Policy

Each Passenger is restricted to one bag 22x15x8 inches [55x38x20 cm] not weighing more than 21 lbs [10kgs] to all destinations with the exception of Johannesburg where the authority restricts this to 15lbs [7kgs].

The above weight and size limitations shall be verified and confirmed by use of the WB baggage moulds/ sizers at check in areas. All baggage exceeding the unchecked baggage limits shall be checked-in.

The following items may be carried free of charge by all passengers except infants;

  • 1 overcoat, wrap or blanket
  • 1 umbrella or walking stick
  • 1 ladies handbag

A reasonable amount of reading material

  • 1 small camera
  • 1 small laptop
  • 1 collapsible baggage trolley

A fully collapsible invalid’s wheelchair and/or a pair of crutches provided that the passenger is dependent on them
When a baby carrycot is carried, lightweight articles such as bedding, diapers, feeding bottles and sufficient food for the journey may be carried free provided the total weight does not exceed 12 kilograms

Checked Baggage

General

I. Checked baggage is all baggage for which a baggage claims tag is issued by the airline and of which the airline takes sole custody.

II. The maximum acceptable weight for each piece of checked-in passenger baggage shall be restricted to 2 Pieces of 32 Kilos each for Business class and 2 Pieces of 23 Kilos each for Premium Economy and Economy class and a maximum acceptable size in total linear dimensions of 203 centimeters (80 inches) for each piece on international flights and 1 Piece of 32 Kilos for Business class and 1 Piece of 23 Kilos for Premium Economy and Economy class and a maximum acceptable size in total linear dimensions of 203 centimeters (80 inches) for each piece on domestic flights.

III. Any piece with a three-dimensional size exceeding 203 cm (80 inches) and/or a weight exceeding 32 or 23 kilos shall not be accepted for carriage as checked-in baggage. Such baggage shall be repacked by the passenger into smaller units to conform to the restricted size and weight before check-in.

IV. RwandAir excess baggage charges

Piece/Bag

Domestic

East Africa

Intra Africa (Except East Africa)

East Africa - Middle East/Asia

Africa - Middle East/Asia

Africa - Europe

Within West Africa

Within Central Africa

1st Piece

$50

$75

$150

$175

$200

$200

$5/kg

$3/kg

2nd Piece

$50

$75

$150

$175

$200

$200

$5/kg

$3/kg

1st Piece and more pieces

$75

$100

$175

$175

$250

$300

$5/kg

$3/kg

Baggage more than 23kg but less than 32kgs (extra charge per kilo)

$3

$5

$6

$8

$8

$15

$7/kg

$5/kg

Approved bag exceeding 32kgs and/or more than 158cms, but not exceeding 50kgs(Prior consent from WB operations, e.g Motorized wheelchair, large sport equipement, musical instrument above the normal baggage free allowance)

$100

$150

$250

$300

$300

$300

$10/kg

$10/kg

For inquiries on the excess baggage fees applicable to your itinerary, please contact us on info@rwandair.com or the nearest RwandAir office.

V. RwandAir permit a free checked baggage allowance of 2 Pieces of 23 kilograms and may differ by class, and/or route. Carriers may apply extra charges on checked baggage in excess of their permitted allowance. Please check with the Airline as excess charges differ by route.

VI. The golf bag is allowed free and as an additional piece.

For the safety of our passengers, crew, and aircraft, the following items are either prohibited or restricted on all RwandAir flight. Please ensure that you do not pack items specified in this list in your carry-on or checked baggage. Medicinal articles are exempt from these prohibitions if passengers have in their possession prescription medication with a professionally printed label that identifies the medical office, pharmacy, or manufacturer of the medication.

Carry-On Baggage Requirement

Passengers are not allowed to carry the following items in their hand baggage for passengers’ safety and security reasons. To minimize inconvenience, you are advised to check in or put these items in your checked baggage:

  • Knives (including hunting knives, swords, and pocket knives)
  • Scissors and any other sharp/bladed objects (e.g. ice-pick, nail clippers) considered illegal by local law
  • Weapons such as whips, baton, or stun gun
  • Toys guns/gun shaped items or look-alikes, hand-cuffs
  • Firearms and components
  • Compressed air and CO2 guns
  • Workmens´s tools
  • Sporting equipment such as baseball/cricket bats, golf clubs, hockey sticks, billiard cues
  • Devices with spillable batteries
  • Aerosols (hair sprays, perfumes, medicines containing alcohol) not exceeding 0.5KG/L per article and 2.0KG/L in total weight
  • Baby strollers
  • Any other items which are deemed security hazards by local law
  • Any other items that resemble or have similar functions to the above items
  • Please note that these items will be retrieved at the boarding gate by the local authorities and depending on local rules and regulations, the items may not be returned to you

Dangerous Goods Carried By Passenger

Dangerous Goods or Hazardous Material (HAZMAT) are items or articles or substances which are capable of posing a risk to health, safety, property or the environment and classified as following:

  1. Explosives
  2. Gases
  3. Flammable Liquids
  4. Flammable Solids
  5. Oxidizing substances and Organic Peroxides
  6. Toxic and Infectious Substances
  7. Radioactive Material
  8. Corrosives
  9. Miscellaneous Dangerous substances and articles, including environmentally hazardous substances

For your safety, RWANDAIR not allow to carriage these dangerous goods as checked baggage, carry-on baggage for personal use on all RWANDAIR flights except as listed in the table below.

Remark:

  1. The limitations and restrictions are subject to local and airport regulations.
  2. “Required” means Passenger need approval from RWANDAIR before bring your items on board the aircraft

List of allowable items

Checked Baggage

Carry-on 
Baggage

Approval Required

Alcoholic beverages, in retail packaging, containing more than 24% but not more than 70% alcohol by volume (below 24 % is not subject to this regulation and above 70% is forbidden) with a total net quantity per person of 5 L.
*Note: Must not exceed the local customs restrictions.

Allowed
* see note

Allowed
* see note

Allowed
* see note

Ammunition (cartridges for weapons) for sporting purpose, securely packaged, in quantities not exceeding 5 kg gross weight per passenger. Allowances for more than one passenger must not be combined into one or more packages.

Allowed

Forbidden

Required

Avalanche rescue backpack, one (1) per passenger, containing a cartridge of compressed non-flammable and non-toxic gas. May also be equipped with a pyrotechnic trigger mechanism containing no more than 200 mg net of explosive (Div. 1.4S). The backpack must be packed in such a manner that it cannot be accidentally activated. The airbags within the backpacks must be fitted with pressure relief valves.

Allowed

Allowed

Required

Batteries spare/loose, including lithium metal or lithium ion cells or batteries, for portable electronic devices and power banks. These batteries must be individually protected to prevent short circuits.

Not Allowed

Allowed

Not required

Camping stoves and fuel containers that have contained a flammable liquid fuel, with empty fuel tank and/or fuel container.

Allowed

Not Allowed

Required

Chemical Agent Monitoring Equipment, when carried by staff members of the Organization for the Prohibition of Chemical Weapons on official travel.

Allowed

Allowed

Required

Disabling devices such as mace, pepper spray, etc. containing an irritant or incapacitating substance.

Forbidden

Dry ice (carbon dioxide, solid), maximum 2.5 kg per passenger when used to pack with perishables, the package must be allowed to release of carbon dioxide gas. 
*Note: When used to pack with perishables are not subject to Dangerous Goods regulations.

Allowed
* see note

Allowed
* see note

Required

E-cigarettes (including e-cigars, e-pipes, other personal vaporizers) containing batteries, and must be individually protected to prevent accidental activation. 
*Note: 

  • for personal use during journey only
  • Not allowed to use or charge on board the aircraft at any time

Not Allowed

Allowed
* see note

Not required

Electro shock weapons (e.g. Teasers) containing dangerous goods, for examples explosives, compressed gases, lithium batteries, etc.

Forbidden

Fuel cells and spare fuel cartridges powering portable electronic devices, for examples cameras, cellular phones, laptop computers and camcorders.

Allowed

Allowed

Not required

Gas cartridges, small, non-flammable containing carbon dioxide or other suitable non-flammable and non-toxic gas. Up to two (2) small cartridges fitted into a self-inflating safety device, for examples a life jacket or vest. Not more than one (1) device per passenger and up to two (2) spare small cartridges per passenger, not more than four (4) cartridges up to 50 ml water capacity for other devices.

Allowed

Allowed

Required

Gas cylinders, non-flammable, non-toxic worn for the operation of mechanical limbs. Also, spare cylinders of a similar size if required to ensure an adequate supply for the duration of your journey.

Allowed

Allowed

Not required

Hair curlers containing hydrocarbon gas, up to one (1) per passenger, the safety cover is securely fitted over the heating element. 
*Note: 

  •  Gas refills for are forbidden. 
  • Not allowed to use on board the aircraft at any time.

Allowed
* see note

Allowed
* see note

Not required

Heat producing articles, for examples underwater torches (diving lamps) and soldering irons.

Allowed

Allowed

Required

Insulated packagings containing refrigerated liquid nitrogen (dry shipper), fully absorbed in a porous material containing only non-dangerous goods.

Allowed

Allowed

Not required

Internal combustion or fuel cell engines must meet IATA Standard, Special provision: A70 and engines must be fuel free.

Allowed

Forbidden

Not required

Lamps, energy efficient in retail packaging intended for personal or home use.

Allowed

Allowed

Not required

Lithium Batteries: Security-type equipment containing lithium batteries, for example handheld metal detector.

Allowed

Forbidden

Required

Lithium Batteries: Portable electronic devices containing lithium metal or lithium ion cells or batteries, including medical devices, for example Portable Oxygen Concentrators (POC) and consumer electronics , for example cameras, mobile phones, laptops and tablets when carried by passengers for personal use. Batteries must not exceed 2 g for lithium metal batteries and 100 Wh (20,000 mAh) for lithium ion batteries.

Forbidden

Allowed

Not required

Self-balancing personal transportation devices, small vehicle or other similar devices powered by lithium batteries and its accessories. These are not to be considered as mobility aids devices for Persons with reduced mobility

Forbidden

Lithium batteries spare/loose with a Watt-hour rating exceeding 100 Wh but not exceeding 160 Wh for consumer electronic devices and Portable Medical Electronic devices (PMED) or with a lithium content exceeding 2 g but not exceeding 8 g for PMED only. Maximum of two (2) spare batteries. These batteries must be individually protected to prevent short circuits.

Forbidden

Allowed

Required

Lithium battery-powered electronic devices. Lithium ion batteries for portable (including medical) electronic devices, a Wh rating exceeding 100 Wh but not exceeding 160 Wh (. For portable medical electronic devices only, lithium metal batteries with a lithium content exceeding 2 g but not exceeding 8 g.

Forbidden

Allowed

Required

Matches, safety (one small packet) or a small cigarette lighter that does not contain unabsorbed liquid fuel, other than liquefied gas, intended for use by an individual when carried on the person.
*Note:
-  “Strike anywhere” matches, “Blue flame” or “Cigar” lighters and lighter fuel and lighter refills are forbidden
-  These are subject to the regulation of each airports

Forbidden

Forbidden
* see note

Not required

Mobility Aids: Battery-powered wheelchairs or other similar mobility devices with non-spillable wet batteries or with batteries which comply with IATA Special Provision: A123 or A199).

Allowed

Not Allowed

Required

Mobility Aids: Battery-powered wheelchairs or other similar mobility devices with spillable batteries or with lithium batteries (non-collapsible). The batteries may be removed and separated packed in strong and rigid packagings with absorbent material.

Allowed

Not Allowed

Required

Mobility Aids: Battery-powered mobility aids with lithium ion batteries (collapsible), lithium-ion battery must be removed and carried in the cabin.

Not Allowed

Allowed

Required

Non-radioactive medicinal or toiletry articles (including aerosols), for examples hair sprays, perfumes, colognes and medicines containing alcohol;
The total net quantity of these articles must not exceed 2 kg or 2 L and the net quantity of each single article must not exceed 0.5 kg or 0.5 L. Release valves on aerosols must be protected by a cap or other suitable means to prevent inadvertent release of the contents.

Allowed

Allowed

Not required

Non-flammable, non-toxic aerosols containing non-flammable/ non-toxic gas, with no subsidiary risk, for sporting or home use.

The total net quantity of these articles must not exceed 2 kg or 2 L and the net quantity of each single article must not exceed 0.5 kg or 0.5 L. Release valves on aerosols must be protected by a cap or other suitable means to prevent inadvertent release of the contents.

Allowed

Forbidden

Not required

Oxygen or air, gaseous, cylinders required for medical use. The cylinder must not exceed 5kg gross weight.
*Note:
Cylinder must have hydrostatic inspection by a recognized standards bureau and certified by Rwandair maintenance department
Must be accompanied by a certified medical practitioner

Allowed
* see note

Allowed
* see note

Required

Permeation devices (Air monitoring devices), must meet IATA DGR Special Provisions: A41

Allowed

Forbidden

Not required

Portable electronic devices containing non-spillable batteries maximum of 2 spare batteries, The batteries must meet standard IATA DGR Special provision: A67 and must be 12 V or less and 100 Wh or less.

Forbidden

Allowed

Not required

Radioisotopic cardiac pacemakers or other devices powered by lithium batteries, implanted into a person or fitted externally, or radiopharmaceuticals contained within the body of a person as the result of medical treatment.

Not Allowed

ON ONE’S PERSON

Not required

Security-type attaché cases, cash boxes, cash bags, etc. incorporating dangerous goods, for examples lithium batteries and/or pyrotechnic material.

Forbidden

Specimens, non-infectious packed with small quantities of flammable liquid, must meet IATA DGR Special provision: A180.

Allowed

Allowed

Required

Thermometer, medical or clinical when in its protective case, one (1) per passenger for personal use.

Allowed

Allowed

Not required

Thermometer or barometer, mercury filled carried by a representative of a government weather bureau or similar official agency.

Not Allowed

Allowed

Required

Liquid and Gels in Hand Baggage

As of 1 June 2007, International Civil Aviation Organization (ICAO) recommends all liquids, gels, pastes and aerosols up to 100 ml must be carried in one transparent and re-sealable plastic bag to a maximum capacity of 1 Litre. The transparent bag dimensions should not exceed 20 cm x 20 cm or 8 inches x 8 inches. Containers over 100 ml will not be accepted even if they are partially full. All items must fit comfortably in the plastic bag. You are required to produce your clear transparent bag of liquids separately for security screening.

There are no restrictions on baby food and medication. However, you will be required to produce a medical certificate for medication taken onboard.

General

When you travel abroad, it is recommended that you know basic entry and security regulations of your destination country by checking available websites. For example, if you are traveling to U.S.A. then we suggest to check www.tsa.gov web site for detail information.

Items You Should Never Put In A Checked Bag

There are many items that are not hazardous or prohibited that you can carry either in checked baggage, in carry-on baggage, or on your person. However, if it is an item that is hard to replace, very expensive, or necessary for your health and wellbeing, then you should never put it in checked baggage:

Money related items:

Cash, credit cards, traveler’s checks, blank checkbooks, securities, and anything else that has monetary value or should either be on your person or in your carry-on baggage. If you lose money-related items in your checked baggage, airlines are not obligated to compensate you.

Jewelry:

Necklaces, rings, diamonds, other precious stones, gold, silver, other precious metals, expensive watches, and other small and valuable items like these should also stay out of checked baggage. Like the situation with money, the airline isn’t obligated to compensate you for the loss.

Laptops and electronic devices:

Laptops, cell phones, and other small personal electronic devices should remain on your person or in your carry-on bags.

Medically related items: Prescription medication, other medications, and other medical items should remain with you in the cabin.

Other items:

If it is small and valuable, or if replacing it would be difficult or expensive, then keep it with you in the cabin. Examples include passports and other identification, keys; eyeglasses or sunglasses; photos, exposed film, tickets, art, boarding passes, travel vouchers, mail, financial records, business documents, manuscripts, heirlooms, collectible items, favorite toys, portable data storage devices like flash drives, and software. If you have something else that is small and you don’t want to lose, keep it with you.

Last minute bag check:

Sometimes on full or nearly full flights, the airplane may run out of room, and you may be forced to check your carry-on bag at the gate. You should pack your carry-on bag in a manner so that if it must be gate-checked, you can quickly remove the fragile, valuable and critical items and have them in a smaller bag that you can fit under a seat.

Lithium Batteries

Whether a lithium battery can be carried by air or not depends on its configuration and either Watt-hour rating (for rechargeable) or lithium content (for non-rechargeable).
Spare batteries may not be placed in checked baggage.
Passenger with Bulk containing Lithium Battery MUST be ship it as Cargo for proper packaging and handling, contact Cargo Staff on Mob:+250738306074
NEVER carry damaged batteries or equipment on aircraft.

Type Of Battery
Watt hours (wh) = amp hours (ah) x voltage (v)

Allowed In Carry-On (Cabin)
Baggage?

Allowed In Checked-In (Hold) Baggage?

Rwandair
Approval
Needed

In Equipment

Spares

In Equipment

Spares

Lithium Ion
(with MAXIMUM of 100wh) &
Lithium Metal
(with MAXIMUM 8g)

Examples; Laptops, mobile phones, digital cameras etc

YES

YES


Must be protected from damage and short circuit.
(Maximum 2 per Person.)

YES

NO

Required

 

Lithium Ion/Metal
(with watt hours OVER 100wh
but NOT EXCEEDING 160wh)


Examples; Video equipment, Power bank, portable medical devices etc

YES

YES

Must be protected from damage and short circuit.
(Maximum 2 per person.)

YES

NO

Must be protected
From inadvertent
Activation.

Required

 

 

Lithium Ion/Metal

Examples; Electric bike, Segway, Car battery, Underwater lamp Hover boards, solo wheels, air wheels etc.

Forbidden

Lithium ion/Metal Power-mobile Aids

 Examples; wheelchair for persons with reduced mobility

 

Please contact Rwandair Customer Service staff for assistance

  • Never carry damaged batteries or equipment on aircraft.
  • Spare lithium batteries are NOT PERMITTED to be in checked-in (Hold) baggage.
  • Lithium batteries installed in equipment may be carried in checked-in (Hold) baggage.
  • All spare batteries must be packaged to prevent inadvertent activation by:
  1. Enclosing them in their original retail packaging or
  2. Taping over the terminals or
  3. Placing each battery in a separate plastic bag (or protective pouch)

Portable Electronic Devices e.g. iPads, Laptops, Kindles etc, on board aircraft must not be plugged into the in-flight power when not in use. (e.g. charging)

RWANDAIR CARGO

Export

We persistently strive to bring innovation and service excellence into our Rwandair Cargo product in order to meet our aim of offering consistently high standards of air cargo services through excellent customer service, global network connectivity and technology. Our opportunities in our Cargo division include roles in customer service, cargo operations, cargo network planning and product. Time limit for space booking (preflight): 24 hours for direct flight and 48 Hours for Transiting In order to be able export different cargo below is the full information needed All Rwandair payments must be deposited on RWANDAIR BANK ACCOUNT IN RWANDAN FRANCS 0004-0284277-03 AND IN DOLLAR 0004-0284278-04.

Types of Cargo

General Goods

General Cargo is the term used for shipments of durable goods that do not require special treatment. Within this category are shoes, textiles, and spare parts, among others. For loads that require special treatment, offers solutions according to your needs.

Requirements for Transporting General Cargo