Distribution and Automation Manager

RwandAir is interested in hiring a competent person to fill the following position:

Job Title : Distribution and Automation Manager

Reports to : Senior Manager, Promotion and Distribution

Department : Commercial

Location : Kigali

Duties and Responsibilities

• To prepare short and long term business plans and strategies in the area of distribution, ecommerce, BSPs, GDSs and CRSs, systems support, with the objective to maximize performance of system-wide sales activities.

• Develop policies, procedures and guidelines for system users (external and internal) and ensure all adhere to them.

• Manage the design and implementation of distribution channels code of conduct.

• Formulate strategies and guidelines for establishment and utilization of ecommerce and other direct distribution platforms and control their implementation.

• Continuously seek ways to reduce distribution costs to the airline.

• Manage the implementation of new and cost effective distribution channels and tools.

• Formulate strategies for maximizing low cost distribution channels & reduce GDS costs.

• Monitor GDS and indirect sales costs trends and technological solutions and formulate strategic direction in accordance with RwandAir’s plans.

• Review service provider billings and reject all redundant costs.

• Regularly evaluate the cost of communications and IT services used by field office and continuously look for ways of reducing costs.

• Study, recommend and implement major or minor systems applications for RwandAir.

• Closely monitor industry trends and regulatory changes in the area of distribution channel management, ecommerce, CRSs, etc. and ensure WB complies.

• Manage the various distribution channels of the airline and maximize their performance.

• Manage WB’s participation in Industry Settlement Systems, such as BSP, IBCS and ARC.

• Incorporate enhancements on supported applications based on users requests.

• Negotiate with GDS providers to get the best terms for the airline.

• Evaluate and recommend alternative distribution channels.

• Ensure the provision of first level support on SITA application systems – Gabriel Reservations, Ticketing Airfare, inventory, IBE, FFP.

• Ensure all systems have adequate support and coverage at all times and that timely and professional support and problem resolution is provided.

• Coordinate the activation of code share, IET, customer loyalty, interfaces, etc. between other systems and SITA systems we subscribe to.

• Evaluate new systems or functions by GDS and systems providers.

• Work closely with the IT department to propose practical cost effective solutions.

• Ensure software development projects for Commercial are completed in time.

• Periodically review the general IT and systems status of all Commercial offices, including outstations, and improve.

• Develop standards and procedures and recommends policies on system usage.

• Provide periodic management reports on system performance.

• Ensure business definition and models are according to the business needs of the airline.

• Create a good working environment cultivate team work and motivate staff.

Knowledge/Skill Required

• Excellent knowledge of SITA Gabriel CRS, Airfare and Ticketing.

• Excellent knowledge of GDSs and Distribution channel

• Excellent analytical, problem solving, interpersonal and presentation skills

• Strong technical know-how

• Strong investigative and diagnostic skills and understanding of users.

• Ability to multi-task and prioritize; handle heavy workloads and meet tight deadlines.

• Effectively utilizes entire set of standard department applications (MS-Office, Excel )

• Strong verbal and written communication skills

Qualification Requirements

Degree in Mathematics, Computer Science, Statistics, Economics, Business, Finance or any other quantitative oriented discipline and at least 2 years of work experience in the airline distribution and automation field and 2 years as a manager.

How to apply:

• An application letter addressed to General Manager -Human Resources

• Recent and detailed curriculum vitae

• Relevant certificates

• A photocopy of the national identity card

• Two passport photos

• Three current referees

The deadline for submitting application documents is March 24, 2015 at 4 pm local time at the front desk of our head office located at Kigali International Airport, Top Floor building.

General Manager- Human Resources


Kigali International Airport - Main Terminal Building (Top Floor)

Box 7275 Kigali - Rwanda

Email: Recruitment@rwandair.com

Only shortlisted candidates will be contacted.

Note: RwandAir is an equal opportunity employer.