Kigali – 30th January, 2019. RwandAir, the national carrier of the Republic of Rwanda, is pleased to announce its expansion through its partnership with Amadeus, a world class passenger service solution, to adopt technology that will allow its customers to benefit from improved efficiency, a better experience and increased convenience. This is in line with further boosting Rwanda as a travel destination.
Rwanda is growing as an economic center in East Africa, and is becoming an increasingly important travel destination, for tourists and business travelers alike. Last year Rwanda’s capital city, Kigali was ranked the third most popular destination in Africa to host international conferences. RwandAir was recently named the 10th most-improved airline in the world by Skytrax, and has built a reputation for excellent on-time performance. Having previously provided RwandAir with distribution services, Amadeus will now roll out solutions across passenger systems, revenue management, loyalty management, payments, and data & analytics.
The extended partnership intends to support RwandAir’s plans of expanding its network and fleet. Yvonne Manzi Makolo, RwandAir CEO, said: “As one of the fastest growing airlines in Africa, RwandAir is committed to providing an impeccable customer experience that will fuel our continued expansion in the years to come. We look forward to an extended partnership with Amadeus that will provide us with the world class passenger services solution with an upgrade of our reservations, ticketing, departure control, e-commerce, market intelligence and loyalty systems”.
The benefits of using the Amadeus’s Passenger System (Altéa) also extend to Amadeus’ global travel seller network. These travel sellers have the unique advantage of instant visibility to any changes affecting an Altéa airline booking meaning they can better service their customers. Maher Koubaa, VP META at Amadeus, said: “Customers today want to have access to the most convenient and cost-efficient services, which is exactly what Amadeus helps our clients to deliver though our cutting-edge solutions portfolio. Amadeus uses industry insight combined with smart technology to build the technology that empowers airlines, travel agents and their customers alike to streamline processes, boost convenience, build reputation and loyalty, and more. We’re proud that our partnership with RwandAir has grown so that we can continue to contribute to its growth story.”
About RwandAir
Operating from Kigali, the heart of Africa, RwandAir is one of the fastest growing airlines in the region. From its main hub at Kigali International Airport, RwandAir is reputed for its excellent on-time performance, customer service and safety, and has one of the youngest fleet on the African continent. RwandAir, an IATA member airline renewed its IOSA certification and has been ISAGO and EASA certified.
With a fleet of twelve aircraft including two wide-body Airbus A330, the airline currently reaches out to twenty-six (26) destinations across East, Central, West and Southern Africa, the Middle East, Europe and Asia. Previously, RwandAir started flights from Kigali to Mumbai, Harare, London (Gatwick) and Brussels as well as Dakar from its second hub in Cotonou. RwandAir also introduced flights to Abidjan, Libreville and Brazzaville from its Cotonou hub. In April, 2018 RwandAir started flights to Abuja in Nigeria and Cape Town has joined its network effective 16th May, 2018.
RwandAir will start flights to Addis Ababa in Ethiopia in April, while Guangzhou and Tel Aviv will also be added to our expanding network. RwandAir also plans to enter the American market with flights to New York.
For more about RwandAir, please visit www.rwandair.com
Telephone number: (+250) 788 177 000
Email: info@rwandair.com
About Amadeus
Travel powers progress. Amadeus powers travel. Amadeus’ solutions connect travelers to the journeys they want through travel agents, search engines, tour operators, airlines, airports, hotels, cars and railways.
We have developed our technology in partnership with the travel industry for over 30 years. We combine a deep understanding of how people travel with the ability to design and deliver the most complex, trusted, critical systems our customers need. We help connect over 1.6 billion people a year to local travel providers in over 190 countries.
We are one company, with 16,000 employees across 70 offices. We have a global mind set and a local presence wherever our customers need us.
Published on: November 23, 2019