|Conditions of Carriage|
Pledge on privacy
RwandAir has established industry-standard measures to ensure the safety of your personal information and will continuously improve on them. Personal information provided on rwandair.com, the website for which these standards are set, are only used and processed to the extent necessary for RwandAir to fulfill its obligations to you, and/or to comply with our legal obligations.
RwandAir does NOT store or keep your personal information in its servers, but rather relies on a secure storage environment that meets the safest industry standards to protect and keep your personal information out of reach from any unauthorized third party. RwandAir may request that you disclose certain information for the particular purpose of the obligation being undertaken such as an online transaction, an account with Dream Miles frequent flyer program, a subscription to our newsletter, a registration to an event, etc. You may be requested to provide certain personal identifiable information such as your name, address, telephone numbers, fax numbers, email address and/or debit/credit card details including billing address, passport number and nationality. RwandAir may access some of this information for the purpose of its customer management services. You have the right to access, change, and oppose any information that concerns you (read "Use of your Personal Information" below). In the event that you wish to exercise your right, please contact us at the address provided below.
Use of your personal information
As a general policy, RwandAir does NOT collect personal identifiable information. However, if you wish to use a certain service or product available on rwandair.com, or receive information, or participate in a program, you will be asked to provide certain information in order to process your request. In the event that such service or product is provided through a partnership with a third party, your personal information will NOT be collected by the said party on our behalf. RwandAir may disclose your information to a third party ONLY in order to fulfill its obligation to you, or to comply with our legal duties. For such cases, RwandAir will notify you and request your consent before proceeding. RwandAir shall take all reasonable steps to protect the personal information on the website.
Records of your activity or transactions will be stored alongside your personal information as you keep using our products/services on rwandair.com. These records will only serve in the management and administration of the services rendered to you and will help enhance your overall online experience.
Access to your personal information
You have the right to access, change and oppose any action on your personal information at any time. If you no longer wish to disclose your personal information to us you may opt-out of our services for which personal information is collected. But remember, doing so may hinder our abilities to fulfill our obligation(s) to you, or exercise good servicing to you.
Access to historical records associated with your personal information may be availed to you for free (at no charge) or for a nominal fee.
Personal information of children
Most of the services available on this site are intended for persons 18 years of age and older. Any individual who requests information about any of the services indicated for use by children must be 18 or over. We will not knowingly collect, use or disclose Personal Data from a minor under the age of 18, without obtaining prior consent from a person with parental responsibility (e.g: a parent or guardian) through direct off-line contact. We will provide the parent with (i) notice of the specific types of personal data being collected from the minor, and (ii) the opportunity to object to any further collection, use, or storage of such information. We abide by laws designed to protect children.
CREDIT AND VISA CARDS
If you have purchased your ticket using a credit or visa card, on rwandair.com; RwandAir reserves the right to require you to provide additional payment verification upon request by either submitting an online form or visiting the nearest RwandAir office, or at the airport at the time of check-in.
RwandAir reserves the right to deny boarding or to collect a guarantee payment (in cash or from another card) if the card originally used for the purchase cannot be presented by the cardholder at check-in or when collecting the tickets, or in case the original payment has been withheld or disputed by the card issuing bank.
Links to other sites
RwandAir, Kigali International Airport, top floor. P.O. Box 7275 Kigali, Rwanda.
PLEASE READ THESE CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEB SITE.
This website is owned by RwandAir Limited (WB). By using this Web Site, you indicate your agreement to be bound by these Conditions of Use. If you do not agree to any part of these Conditions of Use, do not use this Web Site.
1. Restrictions on usage:
2. Limitations of liability and Disclaimers:
3. Copyright and trademark information:
4. Applicable law and Jurisdiction:
5. General conditions of carriage:
6. Amendments or changes to the Terms and Conditions:
If you have any queries or complaints about our terms and conditions of usage of the website, mobile site and applications, or if you would like to make any recommendations or comments to improve terms and conditions, please do contact us using the following address:
RwandAir, Kigali International Airport,
IATA General Conditions of Carriage (Passenger and Baggage)
Article 1 Definitions
Agreed stopping places means those places, except the place of departure and the place of destination, set forth in the ticket or shown in Carrier’s timetables as scheduled stopping places an the passenger’s route.
Baggage means such articles, effects and other personal property of a passenger as are necessary or appropriate for wear, use, comfort or convenience in connection with the trip. Unless otherwise specified, it includes both checked an unchecked baggage of the passenger.
Baggage check means those portions of the Ticket which relate to the carriage of the passenger’s checked baggage.
Baggage identification tag means a document issued by Carrier solely for identification of checked baggage.
Carrier includes the air carrier issuing the ticket on all air carriers that carry or undertake to carry the passenger and/or his baggage thereunder.
Carrier’s regulations means rules, other than these Conditions, published by Carrier on in effect on date of ticket issue, governing carriage of passengers and/or baggage and shall include any applicable tariffs in force.
Checked baggage means baggage of which Carrier takes sole custody and for which Carrier has issued a baggage check.
Conjunction Ticket means a ticket issued to a passenger in conjunction with another ticket which together constitute as single contract of carriage.
Convention means whichever of the following instruments is applicable to the contract of carriage:
the Convention for the Unification of Certain Rules Relating to International Carriage by Air, signed at Warsaw. 12 October 1929 (hereinafter referred to as the Warsaw Convention);
Days means calendar days, including all seven days of the week; provided that, for the purpose of notification, the day upon which notice is dispatched shall not be counted; and that for purposes of determining duration of validity the day upon which the ticket is issued, or flight commenced, shall not be counted.
Flight coupon means that portion of the ticket that bears the notation “good for passage” and indicates the particular places between which passenger is entitled to be carried.
Passenger means any person, except members of the crew, carried or to be carried in an aircraft with the consent of Carrier.
Passenger coupon or passenger receipt means that portion of the ticket issued by or on be half of Carrier, which is so marked and which ultimately is to be retained by the passenger.
Stopover means a deliberate interruption of a journey by the passenger, at a point between the place of departure and the place of destination, which has been agreed to in advance by Carrier.
Ticket means the document entitled “Passenger Ticket and Baggage Check” issued by or on behalf of carrier and includes the Conditions of Contract and notices and the flight and passenger coupons contained therein.
Unchecked baggage means any baggage of the passenger other than checked baggage.
Article 2 Applicability
2.1.1 Except as provided in 2.2-2.5, these Conditions of Carriage apply to all carriage air of passengers and baggage, performed by Carrier for reward.
Article 3 Tickets
126.96.36.199 When a passenger holding a ticket, is prevented from travelling within the period of validity of the ticket because at the time such passenger requests reservations Carrier is unable to provide space on the flight, the validity of such passenger’s ticket will be extended in accordance with Carrier’s Regulations.
188.8.131.52 When a passenger after having commenced his or her journeys prevented from travelling within the period of validity of the ticket by reason of illness, Carrier will extend, (provided such extension is not precluded by Carrier’s Regulations applicable to the fare paid by the passenger) the period of validity of such passenger’s ticket until the date when the passenger becomes fit to travel according to a medical certificate, or until Carrier’s first flight after such date from the point where the journey is resumed an which space is available in the class of service for which the fare has been paid. When the flight coupons remaining in the ticket involve one or more stopovers, the validity of such ticket, subject to Carrier’s Regulations, will be extended for not more than three months from the date shown on such certificate. In such circumstances, Carrier will extend similarly the period of validity of tickets of other members of the passenger’s immediate family accompanying an incapacitated passenger.
184.108.40.206 In the event of death of a passenger en route, the tickets of the persons accompanying the passenger may be modified by waiving the minimum stay or extending the validity. In the event of a death in the immediate family of a passenger who has commenced travel, the validity of the passenger’s tickets and those of his or her immediate family accompanying the passenger may be likewise modified. Any such modification shall be made upon receipt of a proper death certificate and any such extension of validity shall not be for a period longer than forty-five (45) days from the date of the death.
3.3 Flight Coupon Sequence
3.3.3 Each flight coupon will be accepted for carriage in the class of Service specified therein on the date and flight for which accommodation has been reserved. When flight coupons are issued without a reservation being specified thereon, space will be reserved on application subject to the conditions of the relevant fare and the availability of space on the flight applied for.
3.4 Name and Address of Carrier
Article 4 Stopovers
Stopovers may be permitted at agreed stopping places subject to government requirements and Carrier’s Regulations.
Article 5 Fares and Charges
Fares apply only for carriage from the airport at the point of origin to the airport at the point of destination. Fares do not include ground transport Service between airports and between airports and town terminals, unless provided by Carrier without additional charge.
5.2 Applicable Fares
5.4 Taxes and Charges
Article 6 Reservations
6.1 Reservation Requirements
6.3 Personal Data
6.5 Service Charge when Space not Occupied
6.6 Reconfirmation of Reservations
6.7 Cancellation of Onward Reservations Made by Carrier
Article 7 Check-In
Article 8 Refusal and Limitation of Carriage
8.1 Right to Refuse Carriage
Article 9 Baggage
9.1 Items Unacceptable as Baggage
9.1.3 The passenger shall not include in checked baggage, fragile or perishable items, money, jewellery, precious metals, silverware, negotiable papers, securities or other valuables, business documents, passports and other identification documents or samples.
9.1.4 Weapons such as antique firearms, swords, knives and similar items may be accepted as checked baggage, in accordance with Carrier’s Regulations, but will not be permitted in the cabin.
9.1.5 If any items referred to in 9.1.1 or 9.1.2 are carried, whether or not they are prohibited from carriage as baggage, the carriage thereof shall be subject to the charges, limitations of liability and other provisions of these Conditions applicable to the carriage of baggage.
9.2 Right to Refuse Carriage
9.2.2 Carrier may refuse to carry as baggage any item because of its size, shape,
9.3 Right of Search
9.4 Checked Baggage
9.4.2 If baggage has no name, initials or other personal identification, the passenger shall affix such identification to the baggage prior to acceptance.
9.5 Free Baggage Allowance
9.7 Excess Value Declaration and Charge
9.7.2 Carrier will refuse to accept an excess value declaration on checked baggage when a portion of the carriage is to be provided by another Carrier which does not offer the facility.
9.8.2 Objects not suitable for transport in the cargo compartment (such as delicate musical instruments and the like) will only be accepted for transportation in the cabin compartment if due notice has been given in advance and permission granted by Carrier. The transport of such objects may be charged for separately.
9.9 Collection and Delivery of Baggage
9.9.3 If a person claiming the baggage is unable to produce the baggage check and identify the baggage by means of a baggage (identification) tag, Carrier will deliver the baggage to such person only on condition that he or she establishes to Carrier’s satisfaction his or her right thereto, and if required by Carrier, such person shall furnish adequate security to indemnify Carrier for any loss, damage or expense which may be incurred by Carrier as a result of such delivery.
9.9.4 Acceptance of baggage by the bearer of the baggage check without complaint at the time of delivery is prima facie evidence that the baggage has been delivered in good condition and in accordance with the contract of carriage.
9.10.2 If accepted as baggage, the animal, together with its container and food carried, shall not be included in the free baggage allowance of the passenger but constitute excess baggage, for which the passenger shall pay the applicable rate.
9.10.3 Guide dogs accompanying sight/hearing impaired* passengers together with containers and food, will be carried free of charge in addition to the normal free baggage allowance, subject to Carrier’s Regulations.
Article 10 Schedules, Cancellation of Flights
Article 11 Refunds
11.2 Person to Whom Refund will be Made
Article 12 Conduct Aboard Aircraft
1. If the passenger conducts himself or herself aboard the aircraft so as to endanger the aircraft or any person or property an board, or obstructs the crew in the Performance of their duties, or fails to comply with any instruction of the crew, or behaves in a manner to which other passengers may reasonably object, Carrier may take such measures as it deems necessary to prevent continuation of such conduct, including restraint of the passenger.
2. The passenger may not operate aboard the aircraft portable radios, electronic games or transmitting devices including radio controlled toys and walkietalkies. The passenger shall not operate any other electronic devices on board without Carrier’s permission, except that portable recorders, hearing aids and heart pacemakers may be used.
Article 13 Arrangements by Carrier
If in the course of concluding the contract of carriage by air, Carrier also agrees
Article 14 Administrative Formalities
14.2 Travel Documents
14.3 Refusal of Entry
14.4 Passenger Responsible for Fines, Detention Costs, etc.
14.5 Customs Inspection
14.6 Security Inspection
Article 15 Successive Carriers
Carriage to be performed by several successive Carriers under one ticket, or under a ticket and any conjunction ticket issued in connection therewith, is regarded as a single operation.
Article 16 Liability for Damage
16.2.1 Carrier shall be liable for damage to a passenger or his checked baggage only if such damage has been caused by the negligence of Carrier. If there has been contributory negligence on me part of the passenger, Carrier’s liability shall be subject to the applicable law relating to contributory negligence;
(a) the Limit of liability for each passenger for death, wounding or other bodily injury shall be the sum of US-Dollar 75,000 inclusive of legal fees and costs except that, in the case of a claim brought in a State where provision is made for separate award of legal fees and costs, the limit shall be the sum of US Dollar 58,000 exclusive of legal fees and costs;
(b) such Carriers shall not, with respect to any claim arising out of the death, wounding or other bodily injury of a passenger, avail themselves of any defence under Article 20(1) of the Convention.
Nothing herein shall be deemed to affect the rights and liabilities of such Carriers with regard to any claim brought by, on behalf of, or in respect of, any person who has wilfully caused damage which resulted in death, wounding, or other bodily Injury of a passenger.
The names of Carriers party to the agreement referred to in this Paragraph are available at all ticket offices of such Carriers and may be examined on request. Each of such Carriers has entered into the said agreement solely on its own behalf and with respect to carriage performed by it and has not thereby imposed any liability an any other Carrier with respect to the portion of the carriage performed by such other Carrier or assumed any liability with respect to the portion of the carriage performed by such other Carrier.
(If the Carrier is a part to other special contracts pursuant to Article 22(1) of the Convention, apart from the Montreal Agreement, the limitations of liability and related conditions provided for under such special contracts should be stated here.)
Article 17 Time Limitation on Claims and Actions
17.1 Notice of Claims
No action shall lie in the case of damage to checked baggage unless the person entitled to delivery complains to Carrier forthwith after the discovery of the damage, and, at the latest, within seven days from the date of receipt; and in the case of delay, unless the complaint is made at the latest within twentyone (21) days horn the date on which the baggage has been placed at his disposal. Every complaint must be made in writing and dispatched within the times aforesaid.
17.2 Limitation of Actions
Any right to damages shall be extinguished if an action is not brought within two years reckoned from the date of arrival at the destination, or from the date on which the aircraft ought to have arrived, or horn the date on which the carriage stopped. The method of calculating the period of limitation shall be determined by the law of the court seized of the case.
Article 18 Modification and Waiver
No Agent, employee or representative of Carrier has authority to alter, modify or waive any provision of these Conditions of Carriage.