Online Payment Policy
Kindly be informed that you will need to present the credit/debit card used for making payment, for your tickets at the check-in counters prior to departure.
If the owner of the card is not traveling, they must give an ink signed authorization letter for the card to be used. This letter must have the express approval to purchase the ticket, Origin and Destination, Amount paid, Full contacts of the credit card holder as well as a photocopy of his Passport or National ID.
The above documents should be produced at the time of check-in. If the passenger fails to comply with the above mentioned conditions, RwandAir reserves the right to deny the passenger(s) from boarding.
Exceptions to the above mentioned restriction, are made only where the cardholder’s bank or card issuer has accepted liability to shift back to them during the 3D secure authentication process. It however remains the responsibility of the cardholder to verify with their bank/card issuer, or with the airline via (IBE@rwandair.com) that there has been a liability shift.