Damage, delayed, tampered/pilferage and loss of baggage should be reported to RwandAir representative at the airport of your destination immediately after the arrival of your flight and before leaving the baggage claim area to secure a file reference number. RwandAir may not accept liability for damage or loss of baggage complaints made after leaving the baggage claim area.
RwandAir shall not accept claims for damages of wheels, handles, straps ,scratches and minor cuts /dents. These types of claims are considered normal wear and tear.
RwandAir sincerely regrets any possible delay in tracing your baggage. Every effort will be made to locate and restore your bag. The total allowed tracing period is 21 days from the date of incident. During this time the automated tracing system will match the profile created for your bag with similar type of bags that remain unclaimed at various other airports all around the world.
Great emphasis is given to correct Tag Details, Address on the missing bag, and Brand Information of the Bag, Color and Type of bag, and Content of the Bag. It is mandatory that information enclosed in the profile is correct to the best of your knowledge.
Contact local RwandAir offices on info@rwandair.com this email is accessed by all stations where RwandAir operates.
We will endeavor to identify and retrieve your bag within the shortest time possible.
If your bag is delayed beyond the stipulated tracing period of 21 days, Please contact the local station: https://www.rwandair.com/contact-us/ or lostandfound@rwandair.com
Rwandair Airlines is actively working to reduce its carbon emissions. We optimize our flight routes, invest in clean energy sources, and use biofuels when possible. These efforts help us minimize our impact on the environment and contribute to a more sustainable aviation industry.
Rwandair Airlines has implemented recycling programs across our operations, including our offices and on-board our flights. We also closely monitor our water consumption and implement efficient practices, such as installing low-flow toilets and sinks, to reduce our usage and minimize waste.
Rwandair Airlines implements noise-reduction procedures and utilizes quieter technologies to minimize the impact of aircraft noise on local communities. We prioritize the use of efficient engines and take measures to reduce air emissions, contributing to cleaner and quieter air travel.
Rwandair Airlines implements programs and practices to protect wildlife and their habitats. We prioritize responsible practices that minimize the impact of air travel on wildlife, support local conservation efforts, and contribute to the preservation of biodiversity in the areas we operate.
LenVa Certification is an environmental certification that Rwandair Airlines has achieved. It serves as recognition of our efforts to reduce our carbon footprint and mitigate our impact on the environment. This certification demonstrates our commitment to environmental sustainability and continual improvement in environmental practices.
All RwandAir flights are Non-smoking flights.