How can I make a reservation?
You can make reservation through RwandAir Sales Offices, authorized Travel agencies, Our Call Center (International calls: +250788177000 Local calls: 3030) and via our web site; www.rwandair.com
What does “class” stand for?
Class represents the reserved capacity groups for the various fares differentiated by minimum stay time at the destination point, time of purchase of the ticket among others, even though there is no difference in the cabin, service, or seat quality in the same cabin.
What are the reasons of class differences?
Even though there is no difference in the cabin or service quality or seat quality in the same cabin, there are class differences caused by minimum stay time at the destination point and time of purchaseof the ticket among others
Why are there available seats for higher fare classes and no available seats for the low fare classes on the flights I prefer? And why is there a difference among some fares?
Even though there is no difference in the service or seat quality for the same cabin, various fares are applied on our flights and are differentiated by minimum stay time at the destination point and the time ofpurchase of the ticket among others. Different capacities may be reserved for the classes of these differentiated fares on our flights considering the statistics. The capacity of a class for any of the fares may be sold out due to excess demand but at the same time there may be available seats in the other classes for various fares.
In other words these fares are subject to seat availability and can only available if they haven’t been booked already.
What is a code-share flight?
A flight operated by another airline for which RwandAir has an agreement to sell seats using the “WB” airline code.
Will I be notified in case my flight is cancelled?
Our relevant departments will contact you via the phone number that you provided during your reservation to advise the cancellation and offer alternative flights if required. You may also be informed by e-mail or through you travel agent.
What time should I arrive at the airport?
For international flights, it is recommended to arrive at airport 4 (four) hours before the scheduled departure time of your flight. For domestic flights this duration is 3 (three) hour.
Check-in counters close 60 minutes before departure for domestic flights and 90 minutes before departure for international flights.What is the purpose of checking the passengers passports and visas?
According to aviation rules; passengers are responsible to get information and valid documents of the country where they travel to. Passport-Visa checks are controlled at the time of check-in and during boarding. The aim of these checks is to prevent passengers from traveling with invalid/faulty visas or passports hence preventing them from deportation and paying steep penalties.
Do you have control “ID check” for domestic flights?
Yes. Passengers have to carry their identification card, driving license or passport with them.
Can I smoke in the aircraft?
All RwandAir flights are Non-smoking flights.
Can I sit by the window?
Seat request must be made to the boarding staff while at check-in, during online booking, through the call center or at our offices while making your booking
Can I use the lavatory in business class section?
When business class passengers are on board the lavatory is used by the business class passengers only.
Can I sit in the business class section?
Since business class is a different class and a different airfare is paid for its ticket, the cabin attendant has no authority to upgrade economy class passengers.
Why can’t I sit together with my family?
You need to make your request at reservation. (At the sales office, via the call center, on the website for online booking or through your travel agent in case you use one.) Requests made at the check-in point are subject to availability of the seats left in the aircraft.
Why are we still waiting for the aircraft to take off?
Due To:
Do you share my booking information (PNR data) with the UK’s home office?
Yes. For more information setting out how PNR data is acquired; what PNR data is used for; how PNR data is protected; how PNR data might be used or transferred, individuals’ data protection rights and contact information click here