Private & Cookie Policy

Private & Cookie Policy      


Private Policy


RwandAir undertakes to always handle your Personal Information in accordance with the Privacy Policy in effect at the time of collection. It is our intention to post changes to our privacy policy on this page so that you are fully informed concerning the types of information we are gathering, how we use it, and under what circumstances it may be disclosed. Our Privacy Policy can be located on our homepage and is also available on any page where Personal Data are requested. At such data collection points, further explanation may be provided, where appropriate, as to the purposes for which the data will be used.

Pledge on privacy

The term “Personal Data” as used in this Privacy Policy refers to information such as your name, birth date, e-mail address, mailing address, or telephone number that can be used to identify you. Generally, we will only process your Personal Data as described in this Privacy Policy. However, we reserve the right, to conduct additional processing to the extent permitted or required by law, or in support of any legal or criminal investigation.

RwandAir has established industry-standard measures to ensure the safety of your personal information and will continuously improve on them. Personal information provided on, the website for which these standards are set, are only used and processed to the extent necessary for RwandAir to fulfill its obligations to you, and/or to comply with our legal obligations.

RwandAir does NOT store or keep your personal information in its servers, but rather relies on a secure storage environment that meets the safest industry standards to protect and keep your personal information out of reach from any unauthorized third party. RwandAir may request that you disclose certain information for the particular purpose of the obligation being undertaken such as an online transaction, an account with Dream Miles frequent flyer program, a subscription to our newsletter, a registration to an event, etc. You may be requested to provide certain personal identifiable information such as your name, address, telephone numbers, fax numbers, email address and/or debit/credit card details including billing address, passport number and nationality. RwandAir may access some of this information for the purpose of its customer management services. You have the right to access, change, and oppose any information that concerns you (read “Use of your Personal Information” below). In the event that you wish to exercise your right, please contact us at the address provided below.

RwandAir reserves the right to update or modify the Privacy Policy, at any time and without prior notice, by posting the revised version of the Policy on If we decide to change and/or modify our Privacy Policy, we will post those changes on so you are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify you by way of an email. If you so wish, you may withdraw your consent to such use subject to and in accordance with the terms of our Privacy Policy.

Use of your personal information

As a general policy, RwandAir does NOT collect personal identifiable information. However, if you wish to use a certain service or product available on, or receive information, or participate in a program, you will be asked to provide certain information in order to process your request. In the event that such service or product is provided through a partnership with a third party, your personal information will NOT be collected by the said party on our behalf. RwandAir may disclose your information to a third party ONLY in order to fulfill its obligation to you, or to comply with our legal duties. For such cases, RwandAir will notify you and request your consent before proceeding. RwandAir shall take all reasonable steps to protect the personal information on the website.

Records of your activity or transactions will be stored alongside your personal information as you keep using our products/services on These records will only serve in the management and administration of the services rendered to you and will help enhance your overall online experience.

Access to your personal information

You have the right to access, change and oppose any action on your personal information at any time. If you no longer wish to disclose your personal information to us you may opt-out of our services for which personal information is collected. But remember, doing so may hinder our abilities to fulfill our obligation(s) to you, or exercise good servicing to you. Access to historical records associated with your personal information may be availed to you for free (at no charge) or for a nominal fee.

Cookie Policy

These are small files downloaded to your device by RwandAir website. They allow RwandAir website to operate properly and may provide the website with data that can help enhance your experience. Our website uses a number of cookies for a number of reasons. We explain these in this policy. Before we can use some, we need your consent.

Law on Cookies

The basic rule around cookies is that RwandAir website must:

  • Tell our users the cookies are there and what cookies are being used for.
  • Explain what the cookies are doing and why.
  • Get the user’s consent to store a cookie on their device.

RwandAir may use and allow third parties to place cookies, pixels/tags, SDKs, application program interfaces (“APIs”), and other technologies (collectively, “Cookies”) on RwandAir site that may collect and store certain information about you. Some of these Cookies are necessary to provide, secure, and maintain the basic functions of RwandAir, such as to keep you logged in while your visit our Site (“Functional Cookies”), while other Cookies are used to provide you with a better user experience, such as:

  • To personalize RwandAir website by remembering information about your activities on the website (e.g. the language you selected or your log-in details). We may also use Cookies together with other automatically collected usage information to recognize a user across different devices, sessions or browsers (including when they have not logged-in) so as to deliver tailored information.
  • Perform non-essential website analytics, such as impression reporting, demographic reporting and interest reporting. This may include the recording of mouse clicks, movements, page scrolling and restricted text entered into our Site forms through selected third parties but we will take sufficient precautions to ensure that personal information will not be collected during such recordings.

We use analytical cookies to measure and analyze how you use RwandAir website. This helps us improve our website, identify and fix problems and enhance your experience.

Cross-Device Tracking

RwandAir may also combine information collected through Non-Functional Cookies and certain usage information from a particular browser or mobile device with another computer or device that may be linked to you (cross-device tracking) to optimize our services and provide tailored RwandAir communications and advertisements to you.


It’s a tag added to a browser cookie that prevents client-side scripts from accessing data. It provides a gate that prevents the specialized cookie from being accessed by anything other than the server.

Your Choice

Please review your Internet browser settings, typically under the sections “Help” or “Internet Options,” to exercise choices you have for certain Functional Cookies and Non-Functional Cookies. If you disable or delete certain Functional Cookies or Non-Functional Cookies in your Internet browser settings, you might not be able to access or use important functions or features of our website, and you may be required to re-enter your log-in details.

Personal information of children

Most of the services available on this site are intended for persons 18 years of age and older. Any individual who requests information about any of the services indicated for use by children must be 18 or over. We will not knowingly collect, use or disclose Personal Data from a minor under the age of 18, without obtaining prior consent from a person with parental responsibility (e.g: a parent or guardian) through direct off-line contact. We will provide the parent with (i) notice of the specific types of personal data being collected from the minor, and (ii) the opportunity to object to any further collection, use, or storage of such information. We abide by laws designed to protect children.

Payment Policy for Online Transactions

Consent and Data Protection: By making a payment on our website, you consent to the processing of your payment information in accordance with data protection laws. The processing of payment information is necessary for the performance of the contract between you and RwandAir. Data Security: We prioritize the security of your payment information. Rest assured that RwandAir does not store or process your card information, adding an extra layer of security to your transactions.

3D Secure Verification: For payments made with credit or debit cards, 3D Secure verification may be required and supported by the card bank. Please enter your 3D Secure password in the bank window after providing your card information.

Alternative Methods of Payment (AMOP): In addition to card payments, we offer alternative methods of payment. The accepted AMOP options are clearly stated on the RwandAir online booking page. Ensure this information is kept up-to-date.

Additional Payment Verification: RwandAir reserves the right to request additional payment verification, whether for card payments or alternative methods. This can be done by submitting an online form, visiting the nearest RwandAir office, or during check-in at the airport.

Fraud or Illegal Activity: If notified of any fraud or illegal activity associated with the payment for a booking, the ticket will be suspended. You will be liable for all costs and expenses arising from such cancellation. RwandAir reserves the right to deny boarding or collect a guarantee payment (in cash or from another payment method) if the original payment method cannot be presented or has been withheld/disputed by the issuing entity.

Changes to the Policy: This payment policy is subject to change without prior notice. Any revisions or updates will be communicated through our official website, customer service channels, or booking platforms.

Review and Compliance: We regularly review and update our policy to ensure ongoing compliance with data protection laws and industry standards. Your security and satisfaction are our top priorities

Links to other sites

This Privacy Policy applies only to this website. We may provide links to other websites which we believe may be of interest to our visitors. We aim to ensure that such websites are of the highest standard. However, due to the nature of the internet, we cannot guarantee the privacy standards of websites to which we link or be responsible for the contents of sites other than this one, and this Privacy Policy is not intended to be applicable to any linked, non-RwandAir site.

Contact us

If you have any queries or complaints about our compliance with this Privacy Policy, or if you would like to make any recommendations or comments to improve the quality of our Privacy Policy, please contact us at this address:

RwandAir, Kigali International Airport, top floor. P.O. Box 7275 Kigali, Rwanda.
Attn Commerce and Online Marketing, Commercial Department.
Support email:
Support telephone: +250788 177 000