Dream Miles™ FAQs – Frequently Asked Questions
Is the program linked to any other loyalty program of any other airline?
Not at the moment but in future, yes.
Is the redemption/ award ticket process tedious?
Award tickets MUST be requested at least 3 working days before the flight. A form is available at all our sales office to request for the ticket and it will be issued at the office you have applied for it. You can also request through email to the Customer Loyalty team by sending an email to email@example.com. The award ticket is also subject to flight and seat availability.
Who are the partner members of the program?
We will be announcing the members in due course, but we are looking to partner with hotels, banks, mobile operators, car rentals, etc.
Are there conditions governing the earning of miles on traveled sectors?
The number of miles earned per flight will depend on the fare class, class of service traveled, tier status in the program, the sector flown. All fare classes are eligible for earning miles. However promotional fares attract less miles.
Are there terms and conditions governing the earning of miles on flight sectors?
The number of miles earned per flight will depend on the fare class, class of service used for travel, tier status in the program and flown sector. All fare classes are eligible for Dream Miles. However Economy and Business Class saver fares (V, U Class in Economy Class and Z Class in Business) will be only awarded 50% of the applicable miles
What are the tier benefits?
Benefits vary per tier level, please refer to our Tier benefits tab.
Does Program membership expire?
Membership does not expire for Dream Miles Emerald, however membership at Silver, Gold and Diamond can expire in case one is not able to maintain the miles required or sectors for the specific tier level.
Do miles expire?
Yes they do. Miles expire after 2 years on a FIFO basis (First in first out).
Are kids eligible to join the program?
Yes Dream Miles Junior is for members between the ages of 2 to 16years. Members at this level can earn and redeem miles on the program among other activity.
By completing the enrolment form do I immediately start benefiting from the program?
All new members remain prospects until they activate their membership by taking the first flight after enrolling for the program.
How far back can I claim miles after joining the program?
Miles for flights taken on RwandAir within a period of one calendar year before the enrollment date can be claimed. While completing the membership form, customers will be expected to list their tickets numbers and/or present their boarding passes along with the completed membership form.
How do I go about making retro claims?
Via member website, or by email to the Customer loyalty department on firstname.lastname@example.org
Can I redeem miles to upgrade to a higher class of travel?
Yes. Members must first purchase a revenue ticket (not promotion ticket) before they are allowed to redeem miles for an upgrade.
When I register, can I include the tickets number I have bought for other people?
Once registered, please log into your Dream Miles member account and claim miles for any flight you have taken with RwandAir for a period of one year before your enrolment date. Unfortunately tickets bought for others will not earn you miles on your account but you can refer the others to join the program and earn miles for referring them to the program. You may also enroll for a family account or corporate account for your family and company employees tickets to earn miles and redeem from one account.
For any assistance contact us on Dreammiles@rwandair.com or dial +250788177000.