Terms and Conditions
 

Terms and Conditions      

 

What you need to know as you enroll for Dream Miles

  • Any claim for non-utilize excess luggage voucher should be done within 72 hrs following the trip related to the voucher provided otherwise these miles will not be refunded.
  • Families can consist of up to 2 adults and 5 children. At a minimum, there must be 2 individuals in a Family Pooling account.
  • The Head of Household will manage all of the points in their Family Pooling account.
  • Any adult can start a Family Pooling account and be the Head of Household. You just have to be a Dream Miles member to get started.
  • An adult is anyone over the age of 17. A child is anyone between 2- 16 years old.
  • Members are not permitted to join multiple different Family Pooling accounts.
  • If you leave a family pooling account or the head of household removes you from the account, your miles will remain in the family pooling account.
  • The contribution miles to the Family account will only start from the pooled date.
  • If you leave a Family Pool, you can’t rejoin that Pool or another one for at least a year.
  • Miles expire every two years if not redeemed/used. However an option to pay is available to extend them before the expiry date or re-instate the expired miles within 6 months from the expiry date. Click here for more information.

For any assistance contact us on Dreammiles@rwandair.com or dial +250788177000.

  • Any claim for non-utilize excess luggage voucher should be done within 72 hrs following the trip related to the voucher provided otherwise these miles will not be refunded.
  • Membership is available to all corporates worldwide, subject to Rwanda laws and regulations.
  • When enrolment occurs by filling in the paper application form that is available at all RwandAir Offices, the application form should be sent after completion to the nearest RwandAir Sales office or submitted to Customer Loyalty Department at RwandAir’ s Head Office .
  • All corporate companies will be required to provide the list of staff under the corporate
  • All corporate member accounts remain on “prospect status” until the first flight is taken on RwandAir.
  • The permanent membership card will only be processed and delivered after the first flight activity.
  • RwandAir has the right to amend the enrolment terms and conditions at any time.
  • The corporate member is entitled to only one membership with one account. In case of duplicate accounts, RWANDAIR has the right to cancel the duplicate accounts and keep only one account for the member, and that will be according to RWANDAIR own discretion.
  • Corporate members who apply for enrolment with RwandAir Dream Miles agree that RwandAir has the right to save all their personal information and use such data for marketing and communication purposes.
  • In case of the member misuse, misrepresentation and contravention of membership terms and condition RwandAir has the right to terminate their membership, with loss of all accrued awards and privileges. If necessary, legal proceedings will be taken.
  • Membership and accounts cannot under any circumstances be transferred to anyone else. In case of company close of operations, you are required to inform Loyalty Program Management.
  • Corporate Members have the right to terminate their membership by sending a written notice to Loyalty Program Department. Membership cards should be delivered to the nearest RwandAir Sales Office.
  • The Corporate Member should assign an internal focal point and inform Loyalty Program Management. In case of internal changes, the corporate member is required to relay such information to Loyalty Program Management.
  • In the event of loss, theft or damage of the membership card, the corporate member should notify Loyalty Programs department immediately in writing to take the necessary actions and reissue a duplicate card against 10 USD.
  • Award ticket are to be requested for at least 3 working days before the date of travel. Members are entitled to one free change and the subsequent ones will be charged.
  • Airport taxes must be paid for by the passenger for an award ticket to be issued and at least 24 hours before the date of travel.
  • Award tickets and upgrades are subject to seat availability.
  • Business class upgrades are to be requested at least 3 working days before the date of departure.
  • Back office award tickets and upgrades have an official three working day waiting period.
  • Always remember to request for your Dream Miles number to be included in your booking to earn miles whenever you fly with RwandAir.
  • If you Dream Miles number is not added during booking of a flight you can give you membership at the check in counter when you are flying so that your miles are added.
  • Miles expire every two years if not redeemed/used. However an option to pay is available to extend them before the expiry date or re-instate the expired miles within 6 months at a cost from the expiry date.