Mobility Assistance

Welcome onboard RwandAir, we are committed to ensuring that all of our passengers have a safe, comfortable, and enjoyable flight. We understand that some passengers may require special assistance due to disabilities, injuries, or other health conditions, and we are here to help.

If you or someone you are traveling with requires special assistance, please let us know in advance so that we can make the necessary arrangements while booking on our website, or contact our support team via reservations@RwandAir.com, or +250 788 177 000.

Needs & Special Assistance

Our team is trained to provide support and assistance to passengers with a variety of needs, including

If you have a vision or hearing impairment, we can provide you with special assistance to help you navigate the airport and board your flight. Our staff is trained in sign language and other communication methods to help you communicate with us and other passengers.

Vision or hearing impairments

Medical conditions

If you have a medical condition that requires special attention, please let us know. We can provide you with special seating arrangements, oxygen, or other medical equipment as needed. You may be required to fill out a medical form and send it to our medical team for review.

Oxygen facilities are not available in our aircrafts. Also we do not provide stretcher services on board

We understand that traveling can be stressful, especially for passengers with special needs. That`s why we strive to make your journey as comfortable and stress-free as possible. If you have any questions or concerns about the assistance we can provide, please don`t hesitate to contact us. We are here to help you every step of the way.