Is the program linked to any other loyalty program of any other airline?

Rwandair Loyalty Program has collaborated with the Privilege Club for Qatar Airways and members earn and burn miles for flying from both Airlines with the choice of your program

Is the redemption/ award ticket process tedious?

You can redeem your miles online by simply logging into the RwandAir website, should you need to redeem through our offices Award tickets MUST be requested at least 3 working days before the flight. A form is available at all our sales offices to request for the ticket and it will be issued at the office you have applied for it. You can also request through email to the Customer Loyalty team by sending an email to dreammiles@rwandair.com. The award ticket is also subject to flight and seat availability.

Who are the partner members of the program?

We will be announcing the members in due course, but we are looking to partner with hotels, banks, mobile operators, car rentals, etc.

Are there conditions governing the earning of miles on traveled sectors?

The number of miles earned per flight will depend on the fare class, class of service traveled, tier status in the program, and the sector flown. All fare classes are eligible for earning miles. However, promotional fares attract less miles.

What are the tier benefits?

There are more Benefits, such as bonus miles, extra baggage, priority check-in, priority boarding, baggage handling, and lounge access. Benefits varies depending on the tier level.

Does Program membership expire?

Membership does not expire for Dream Miles members; however, tiers do expire in a period of one year (Silver, Gold and Diamond) in case one is not able to maintain the miles required or sectors for the specific tier level.

Yes, they do. Miles expire after 2 years on a FIFO basis (First in first out). Miles expire every two years if not redeemed/used. However, an option is available to extend them before the expiry date or reinstate the expired miles within 6 months from the expiry date. Once extended or reinstated Miles will only be valid for an additional 6 months added to the original Miles Expiry Date; Miles to Expire and Expired miles can only be extended and reinstated once; Only the exact Miles that last expired can be reinstated; Expired Miles can only be reinstated within six (6) months after expiry; Extended or Reinstated Miles do not count towards Miles to Tier (MTT).

Are kids eligible to join the program?

Yes Dream Miles Junior is for members between the ages of 2 to 16 years. Members at this level can earn and redeem miles on the program among other activities.

By completing the enrolment form do I immediately start benefiting from the program?

All new members remain prospects until they activate their membership by taking the first flight after enrolling in the program.

How far back can I claim miles after joining the program?

Miles for flights taken on RwandAir within one calendar year before the enrollment date can be claimed. While completing the membership form, customers will be expected to list their ticket numbers and/or present their boarding passes along with the completed membership form.

How do I go about making retro claims?

Via member website, or by email to the Customer loyalty department on dreammiles@rwandair.com

Can I redeem miles to upgrade to a higher class of travel?

Yes. Members must first purchase a revenue ticket (not a promotion ticket) before they are allowed to redeem miles for an upgrade.

When I register, can I include the ticket number I have bought for other people?

Once registered, please log into your Dream Miles member account and claim miles for any flight you have taken with RwandAir for a period of one year before your enrolment date. However, tickets bought for others will not earn you miles on your account but you can refer the others to join the program and earn miles for referring them to the program. You may also enroll for a family account or corporate account for your family and company employees tickets to earn miles and redeem from one account. For any assistance contact us on Dreammiles@rwandair.com or dial +250788177000.

Dream Miles - RwandAir, Fly the Dream of Africa

Is the program linked to any other loyalty program of any other airline?

Rwandair Loyalty Program has collaborated with the Privilege Club for Qatar Airways and members earn and burn miles for flying from both Airlines with the choice of your program
Is the redemption/ award ticket process tedious?

You can redeem your miles online by simply logging into the RwandAir website, should you need to redeem through our offices Award tickets MUST be requested at least 3 working days before the flight. A form is available at all our sales offices to request for the ticket and it will be issued at the office you have applied for it. You can also request through email to the Customer Loyalty team by sending an email to dreammiles@rwandair.com. The award ticket is also subject to flight and seat availability.
Who are the partner members of the program?

We will be announcing the members in due course, but we are looking to partner with hotels, banks, mobile operators, car rentals, etc.
Are there conditions governing the earning of miles on traveled sectors?

The number of miles earned per flight will depend on the fare class, class of service traveled, tier status in the program, and the sector flown. All fare classes are eligible for earning miles. However, promotional fares attract less miles.
What are the tier benefits?

There are more Benefits, such as bonus miles, extra baggage, priority check-in, priority boarding, baggage handling, and lounge access. Benefits varies depending on the tier level.
Does Program membership expire?

Membership does not expire for Dream Miles members; however, tiers do expire in a period of one year (Silver, Gold and Diamond) in case one is not able to maintain the miles required or sectors for the specific tier level.
Do miles expire?
Yes, they do. Miles expire after 2 years on a FIFO basis (First in first out).

Miles expire every two years if not redeemed/used. However, an option is available to extend them before the expiry date or reinstate the expired miles within 6 months from the expiry date.
- Once extended or reinstated Miles will only be valid for an additional 6 months added to the original Miles Expiry Date;
- Miles to Expire and Expired miles can only be extended and reinstated once;
- Only the exact Miles that last expired can be reinstated;
- Expired Miles can only be reinstated within six (6) months after expiry;
- Extended or Reinstated Miles do not count towards Miles to Tier (MTT).
Are kids eligible to join the program?

Yes Dream Miles Junior is for members between the ages of 2 to 16 years. Members at this level can earn and redeem miles on the program among other activities.
By completing the enrolment form do I immediately start benefiting from the program?

All new members remain prospects until they activate their membership by taking the first flight after enrolling in the program.
How far back can I claim miles after joining the program?

Miles for flights taken on RwandAir within one calendar year before the enrollment date can be claimed. While completing the membership form, customers will be expected to list their ticket numbers and/or present their boarding passes along with the completed membership form.
How do I go about making retro claims?

Via member website, or by email to the Customer loyalty department on dreammiles@rwandair.com
Can I redeem miles to upgrade to a higher class of travel?

Yes. Members must first purchase a revenue ticket (not a promotion ticket) before they are allowed to redeem miles for an upgrade.
When I register, can I include the ticket number I have bought for other people?

Once registered, please log into your Dream Miles member account and claim miles for any flight you have taken with RwandAir for a period of one year before your enrolment date. However, tickets bought for others will not earn you miles on your account but you can refer the others to join the program and earn miles for referring them to the program. You may also enroll for a family account or corporate account for your family and company employees tickets to earn miles and redeem from one account.

For any assistance contact us on Dreammiles@rwandair.com or dial +250788177000.