卢旺达旅游局

Help & Contact us

Talk to Us
Feedback
Download Mobile App

Travel Updates Covid-19 Information

Flight status
Track your cargo

Special assistance Child care

FAQ's Refund / Change booking

Lost Baggage
Loyalty programme

Book & Travel
Search & Book

Book Flight

Book Train

Where we fly

Flight Schedule

Flight Offers

Hotel

Cars

Tours

Partner deals
Manage My Trip

Check-in

Change Flight

Cancel Flight

Flight Status

Choose Seat

Travel Insurance

Excess Baggage

Dream Upgrade
Travel Services

Stopover

Need time to think before you book

Corporate Travel Program

eVisa

eSIM
Destinations & Offers
Destinations-Africa

Abuja

Accra

Bangui

Brazzaville

Bujumbura

Cotonou

Dar Es salaam

Douala

Entebbe

Harare

Johannesburg

Kamembe

Kigali

Kilimanjaro

Lagos

Libreville

Lusaka

Nairobi
Destinations-Europe

Brussels

London

Paris
Destinations-Asia

Dubai

Doha
Offers

Flight Offers
Experience & Info
Before you fly

Medical Information

FAQ's

Online Services

Payment Options

Baggage Claims

Baggage Allowance

Restricted Items

Unaccompanied Minor
At the airport

Duty Free
On Board

Economy Class

Business Class

Inflight Entertainment

Wifi

Cuisine
Our Partners

Cargo

Codeshare
Loyalty
DreamMiles Program

About DreamMiles

Tiers and Benefits

Partners

Member Program
Collect

Earn Miles/ Accruals

Earn Calculator

Spend Miles/Redeem
Account

Sign-Up

Member Login

Global Travel Wallet
Unlock Exclusive Privileges.

Welcome to Dreammiles, where exclusive privileges await.
Learn More
Holidays

Location

Language

Currency

En
Login /SignUp
Login

Forgot Password ?

Register to DreamMiles and enjoy:

Free tickets

Cabin upgrade

Extra luggage

Partners deals

Not yet a member ?

卢旺达旅游局

卢旺达旅游局

参观卢旺达航空

卢旺达旅游局

飞往非洲的航班

飞往欧洲的航班

飞往亚洲的航班

飞往美国的航班

飞往中东的航班

关于我们

媒体中心

新闻和新闻稿

联系我们

让我们保持联系

Join us and explore the world

Sign up for our newsletter for exclusive travel updates and offers

商业解决方案

内部链接

我们的政策

使用条款和条件

隐私和 Cookie 政策

网上支付条款

外部链接

卢旺达旅游局

参观卢旺达航空

下载卢旺达航空应用程序.

SkyTrax 非洲最佳航空公司员工

APEX 钻石奖健康安全，由 SimpliFlying 提供支持

Copyright © 2023 RwandAir. All rights reserved

浏览本网站即表示您接受 cookie 的使用。了解更多关于我们的隐私政策以及如何更改设置.

Share Feedback

We’re committed to providing you with high-standard products & services. In our continuous efforts to ensure our services meet your expectations, we kindly request you to rate your experience with RwandAir on the following aspects where:

1. Online Booking

2. Sales Office Booking

3. Check-in (Online)

4. Check-in (Counter)

5. Lounge Experience

6. Airport Experience (Overall)

7. Seat Comfort

8. Cabin Staff Service

9. Food and Beverages

10. Inflight Entertainment

11. Baggage Collection

12. Special Assistance

13. Ticket Refund Process

14. Loyalty Programs/DreamMiles

15. Handling of Flight Delays

16. Handling of Cancellations

17. Schedule Change Notifications

18. Handling of Flight Diversions

19. Support for Missed Connections

20. Value for money

21. Likelihood to Recommend to others

Your names (Optional)
Your email (Optional)
Please tell us your reasons for giving this score here

Rate RwandAir Products & Services

We value your feedback and are committed to addressing any concerns you may have. If you’ve experienced an issue or have something you’d like to bring to our attention, please let us know by sharing your concern below. Our team will review it promptly and work towards a resolution.

Concern category *

Personal details.

First Name *

Last Name *

Email Address *

Frequent flyer Number

Flight routing.

PNR Number *

Please share your Feedback/Complaint

Rate. RwandAir Products & Services

We’re here to help! Whether you have a question or need assistance, our team is ready to assist you. Reach out to us through the contact options below, and we’ll respond as soon as possible.

Choose what you need help with *

Personal details.

First Name *

Last Name *

Email Address *

Please share your request*

Feel free to contact us.

Last step to complete!!!.

How satisfied are you overall RwandAir services?

Stored Data

Rate RwandAir Products & Services

RwandAir is committed to provide you with high standard product & services.

In our continuous efforts to ensure our services meet your expetation , we kindly request you to take a moment and fil out this questionnaire.

On a scale of 1 to 5 please rate your level of satisfaction

(1-very poor, 5-Excellent)

Overall booking and ticket purchase

1 2 3 4 5

Overall, check-in process (friendliness, efficiency of staff and waiting time at the check-in)

1 2 3 4 5

Overall service at the airport lounge

1 2 3 4 5

Overall boarding and transfer process at Kigali International Airport HUB

1 2 3 4 5

Friendliness, availability and communication skills of the cabin crew

1 2 3 4 5

Overall cabin cleanliness

1 2 3 4 5

Quality & presentation of onboard meals/snacks and beverages

1 2 3 4 5

Content of onboard entertainment (selection, variety of movies, audio, shows, etc...)

1 2 3 4 5

Overall baggage services by RwandAir

1 2 3 4 5

Timeliness, quality and accuracy of flight information (schedule change, cancelation and delays if any)

1 2 3 4 5

Please rate your satisfaction of the overall customer experience

1 2 3 4 5

Should you wish to provide further pr specific details, please provide feedback here

(Optional)

Stored Data