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We’re committed to providing you with high-standard products & services. In our continuous efforts to ensure our services meet your expectations, we kindly request you to rate your experience with RwandAir on the following aspects where:

1. Online Booking

2. Sales Office Booking

3. Check-in (Online)

4. Check-in (Counter)

5. Lounge Experience

6. Airport Experience (Overall)

7. Seat Comfort

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13. Ticket Refund Process

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On a scale of 1 to 5 please rate your level of satisfaction

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Overall, check-in process (friendliness, efficiency of staff and waiting time at the check-in)

1 2 3 4 5

Overall service at the airport lounge

1 2 3 4 5

Overall boarding and transfer process at Kigali International Airport HUB

1 2 3 4 5

Friendliness, availability and communication skills of the cabin crew

1 2 3 4 5

Overall cabin cleanliness

1 2 3 4 5

Quality & presentation of onboard meals/snacks and beverages

1 2 3 4 5

Content of onboard entertainment (selection, variety of movies, audio, shows, etc...)

1 2 3 4 5

Overall baggage services by RwandAir

1 2 3 4 5

Timeliness, quality and accuracy of flight information (schedule change, cancelation and delays if any)

1 2 3 4 5

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Wifi

Airbus A330 – 300

Airbus A330 – 200

Boeing 737-800NG

Overall booking and ticket purchase

Overall, check-in process (friendliness, efficiency of staff and waiting time at the check-in)

Overall service at the airport lounge

Overall boarding and transfer process at Kigali International Airport HUB

Friendliness, availability and communication skills of the cabin crew

Overall cabin cleanliness

Quality & presentation of onboard meals/snacks and beverages

Content of onboard entertainment (selection, variety of movies, audio, shows, etc...)

Overall baggage services by RwandAir

Timeliness, quality and accuracy of flight information (schedule change, cancelation and delays if any)

Please rate your satisfaction of the overall customer experience

Should you wish to provide further pr specific details, please provide feedback here

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常见问题退款/更改预订