We know that packing for a trip can be stressful, especially when it comes to figuring out what you can bring on the plane and how much you can pack. That's why we're here to help you navigate our baggage policies and ensure that you have a smooth and stress-free travel experience.
Each passenger is allowed one carry-on bag and one personal item on board. Your carry-on bag should be small enough to fit in the overhead bin or under the seat in front of you. Your item can be a purse, laptop bag, or small backpack. Please keep in mind that your carry-on bag and personal item should not exceed a combined weight of 10kg/22 lbs except for Johannesburg, where the authority restricts this to 15 lbs [7kgs].
The above weight and size limitations shall be verified and confirmed by the use of the WB baggage moulds/ sizers at check-in areas. All baggage exceeding the carry-on baggage limits shall be checked-in. and excess baggage fee will apply.
Wheelchairs or other assistive devices (a fully collapsible invalid’s wheelchair and/or a pair of crutches) provided that the passenger is dependent on them
When a baby carrycot is carried, lightweight articles such as bedding, diapers, feeding bottles, and sufficient food for the journey may be carried free provided the total weight does not exceed 12 kilograms.
We understand that sometimes you need to bring more than just a carry-on bag, which is why we offer checked baggage options for our passengers. The number of checked bags you can bring depends on the purchased ticket and destination.
The standard checked-in baggage allowance is 2 bags of 23 Kgs each in economy class, and 3 bags of 23Kgs each in business class.
We recommend checking your baggage weight before arriving at the airport to avoid surprises. Please note that we cannot accept any single bag exceeding 23kg/50lbs in weight, irrespective of the number of luggage you’re carrying otherwise additional charges will apply.
RwandAir offers generous baggage allowances across all ticket classes and destinations. If you need to carry more than what is included in our standard baggage allowances “2 pieces of 23kgs in economy class, and 3 pieces of 23kgs in business class”, additional baggage charges will apply.
The additional baggage charges vary from one destination to another, region to region, and/or destination to region, or vice versa. The excess baggage policy will serve as the basis for rates applicable in each region to the entire network.
We understand that some of our passengers may need to transport valuable, delicate, or time- sensitive items with them when they travel. As such, we take every precaution to ensure the safe and secure transport of these items, but we also want to ensure that our passengers know our policies and limitations regarding such items.
If you’re traveling with high-value, fragile, or perishable items, we recommend keeping them in carry-on bags or personal items instead of checked bags.
Cash, credit cards, traveler’s checks, blank checkbooks, securities, and anything else that has monetary value should either be on your person or in your carry-on baggage. In case of loss of money-related items in your checked baggage, we’re not liable for such items.
Necklaces, rings, diamonds, other precious stones, gold, silver, other precious metals, expensive watches, and other small and valuable items like these should also stay out of checked baggage. Similarly, to the money-related items, we’re not liable for the loss of such items.
Laptops, cell phones, and other small personal electronic devices should remain on your person or in your carry-on bags as we’re not liable for the loss of such items.
Prescription medication, other medications, and other medical items should remain with you in the cabin.
We recommend that passengers carry them with them in their carry-on bags or personal items, as we cannot guarantee the proper storage conditions for these items in the cargo hold, and we’re not liable for the damage to or delay in delivery of such items.
Small valuable, hardly replaceable, and expensive should be kept with the passenger in the cabin. Examples include passports and other identification, keys; eyeglasses or sunglasses; photos, exposed film, tickets, art, boarding passes, travel vouchers, mail, financial records, business documents, manuscripts, heirlooms, collectible items, favorite toys, portable data storage devices like flash drives, and software. Other small objects that might be lost have to be kept with the passenger.
Sometimes on full or nearly full flights, the airplane may run out of room, and you may be forced to check your carry-on bag at the gate. In such a case pack your carry-on bag in a place that allows you to quickly remove the fragile, valuable, and critical items (to be kept in a smaller bag that you can fit under a seat) during gate check.
If you choose to pack high-value, fragile, or perishable items in your checked bags or as checked bags, we’re not liable for the loss of, damage to, or delay in delivery of such items.
RwandAir's baggage policy for checked baggage varies depending on your fare class and route. Typically, passengers in Economy Class are allowed one or two pieces of checked baggage, each with a maximum weight limit, while Business Class passengers have higher allowances. Check the baggage allowance for your specific flight and fare class on our Baggage Allowance page.
Yes, you can carry cabin baggage on RwandAir flights. The size and weight restrictions for cabin baggage may vary, so please check our Baggage Allowance page for the most up-to-date information. Generally, Economy Class passengers are allowed one piece of cabin baggage, while Business Class passengers may have additional allowances.
Yes, if your checked baggage exceeds the weight or piece limit, you may be subject to excess baggage fees. These fees depend on your route and the excess weight or pieces. You can pay for excess baggage at the airport or online during the booking process to save time and money.
RwandAir allows the carriage of special items like sports equipment and musical instruments, but there may be additional charges or size/weight restrictions. Please refer to our Baggage Allowance page for specific guidelines and fees related to these items.
If your baggage is delayed, lost, or damaged, please report it to RwandAir's Baggage Services at the airport immediately. You will receive a Property Irregularity Report (PIR). For lost baggage, we will make every effort to locate it. For damaged baggage, please keep all relevant documentation and contact us for assistance.
Yes, you can purchase additional baggage allowance in advance through our website or by contacting RwandAir's Customer Service. Buying excess baggage online is often more cost-effective than doing so at the airport. Be sure to check our Baggage Allowance page for details on fees and limitations.
