Visit Rwanda

Help & Contact us

Talk to Us
Feedback
Download Mobile App

Travel Updates Covid-19 Information

Flight status
Track your cargo

Special assistance Child care

FAQ's Refund / Change booking

Lost Baggage
Loyalty programme

Book & Travel
Search & Book

Book Flight

Book Train

Where we fly

Flight Schedule

Flight Offers

Hotel

Cars

Tours

Partner deals
Manage My Trip

Check-in

Change Flight

Cancel Flight

Flight Status

Choose Seat

Travel Insurance

Excess Baggage

Dream Upgrade
Travel Services

Stopover

Need time to think before you book

Corporate Travel Program

eVisa

eSIM
Destinations & Offers
Destinations-Africa

Abuja

Accra

Bangui

Brazzaville

Bujumbura

Cotonou

Dar Es salaam

Douala

Entebbe

Harare

Johannesburg

Kamembe

Kigali

Kilimanjaro

Lagos

Libreville

Lusaka

Nairobi
Destinations-Europe

Brussels

London

Paris
Destinations-Asia

Dubai

Doha
Offers

Flight Offers
Experience & Info
Before you fly

Medical Information

FAQ's

Online Services

Payment Options

Baggage Claims

Baggage Allowance

Restricted Items

Unaccompanied Minor
At the airport

Duty Free
On Board

Economy Class

Business Class

Inflight Entertainment

Wifi

Cuisine
Our Partners

Cargo

Codeshare
Loyalty
DreamMiles Program

About DreamMiles

Tiers and Benefits

Partners

Member Program
Account

Sign-Up

Member Login

Global Travel Wallet
Unlock Exclusive Privileges.

Welcome to Dreammiles, where exclusive privileges await.
Learn More
Holidays

Location

Language

Currency

En
Login /SignUp
Login

Forgot Password ?

Register to DreamMiles and enjoy:

Free tickets

Cabin upgrade

Extra luggage

Partners deals

Not yet a member ?

Visit Rwanda

Immigration and Emigration

Rwanda Development Board

Visit Rwanda

Flight to Africa

Flight to Europe

Flight to Asia

Flight to America

Flight to Middle East

About us

Media Center

News & Press releases

Connect with us

Let's be connected

Join us and explore the world

Sign up for our newsletter for exclusive travel updates and offers

Business solutions

Internal Links

Our policies

Terms & Conditions of carriage

Terms & Conditions of use

Private & Cookie Policy

Terms & Conditions for Online Payment

General rules for the US market

External links

Immigration and Emigration

Rwanda Development Board

Download the RwandAir App.

Africa's Best Airline Staff

Africa’s Best Regional Airline

APEX Diamond Award Health Safety, powered by SimpliFlying

Copyright © 2023 RwandAir. All rights reserved

By browsing this website, you accept the use of cookies. Find out more about our privacy policy and how you can change your settings.

Share Feedback

We’re committed to providing you with high-standard products & services. In our continuous efforts to ensure our services meet your expectations, we kindly request you to rate your experience with RwandAir on the following aspects where:

1. Online Booking

2. Sales Office Booking

3. Check-in (Online)

4. Check-in (Counter)

5. Lounge Experience

6. Airport Experience (Overall)

7. Seat Comfort

8. Cabin Staff Service

9. Food and Beverages

10. Inflight Entertainment

11. Baggage Collection

12. Special Assistance

13. Ticket Refund Process

14. Loyalty Programs/DreamMiles

15. Handling of Flight Delays

16. Handling of Cancellations

17. Schedule Change Notifications

18. Handling of Flight Diversions

19. Support for Missed Connections

20. Value for money

21. Likelihood to Recommend to others

Your names (Optional)
Your email (Optional)
Please tell us your reasons for giving this score here

Rate RwandAir Products & Services

We value your feedback and are committed to addressing any concerns you may have. If you’ve experienced an issue or have something you’d like to bring to our attention, please let us know by sharing your concern below. Our team will review it promptly and work towards a resolution.

Concern category *

Personal details.

First Name *

Last Name *

Email Address *

Frequent flyer Number

Flight routing.

PNR Number *

Please share your Feedback/Complaint

Rate. RwandAir Products & Services

We’re here to help! Whether you have a question or need assistance, our team is ready to assist you. Reach out to us through the contact options below, and we’ll respond as soon as possible.

Choose what you need help with *

Personal details.

First Name *

Last Name *

Email Address *

Please share your request*

Feel free to contact us.

Last step to complete!!!.

How satisfied are you overall RwandAir services?

Stored Data

Rate RwandAir Products & Services

RwandAir is committed to provide you with high standard product & services.

In our continuous efforts to ensure our services meet your expetation , we kindly request you to take a moment and fil out this questionnaire.

On a scale of 1 to 5 please rate your level of satisfaction

(1-very poor, 5-Excellent)

Overall booking and ticket purchase

1 2 3 4 5

Overall, check-in process (friendliness, efficiency of staff and waiting time at the check-in)

1 2 3 4 5

Overall service at the airport lounge

1 2 3 4 5

Overall boarding and transfer process at Kigali International Airport HUB

1 2 3 4 5

Friendliness, availability and communication skills of the cabin crew

1 2 3 4 5

Overall cabin cleanliness

1 2 3 4 5

Quality & presentation of onboard meals/snacks and beverages

1 2 3 4 5

Content of onboard entertainment (selection, variety of movies, audio, shows, etc...)

1 2 3 4 5

Overall baggage services by RwandAir

1 2 3 4 5

Timeliness, quality and accuracy of flight information (schedule change, cancelation and delays if any)

1 2 3 4 5

Please rate your satisfaction of the overall customer experience

1 2 3 4 5

Should you wish to provide further pr specific details, please provide feedback here

(Optional)

Stored Data