Baggage Liability

We understand that some of our passengers may need to transport valuable, delicate, or time-sensitive items with them when they travel. As such, we take every precaution to ensure the safe and secure transport of these items, but we also want to ensure that our passengers know our policies and limitations regarding such items.

Baggage Liability

We understand that some of our passengers may need to transport valuable, delicate, or time- sensitive items with them when they travel. As such, we take every precaution to ensure the safe and secure transport of these items, but we also want to ensure that our passengers know our policies and limitations regarding such items.

If you’re traveling with high-value, fragile, or perishable items, we recommend keeping them in carry-on bags or personal items instead of checked bags.

  • Money-related items:

Cash, credit cards, traveler’s checks, blank checkbooks, securities, and anything else that has monetary value should either be on your person or in your carry-on baggage. In case of loss of money-related items in your checked baggage, we’re not liable for such items.

  • Jewellery:

Necklaces, rings, diamonds, other precious stones, gold, silver, other precious metals, expensive watches, and other small and valuable items like these should also stay out of checked baggage. Similarly, to the money-related items, we’re not liable for the loss of such items.

  • Laptops and electronic devices:

Laptops, cell phones, and other small personal electronic devices should remain on your person or in your carry-on bags as we’re not liable for the loss of such items.

  • Medically related items:

Prescription medication, other medications, and other medical items should remain with you in the cabin.

  • Perishable Items:

We recommend that passengers carry them with them in their carry-on bags or personal items, as we cannot guarantee the proper storage conditions for these items in the cargo hold, and we’re not liable for the damage to or delay in delivery of such items.

  • Other items:

Small valuable, hardly replaceable, and expensive should be kept with the passenger in the cabin. Examples include passports and other identification, keys; eyeglasses or sunglasses; photos, exposed film, tickets, art, boarding passes, travel vouchers, mail, financial records, business documents, manuscripts, heirlooms, collectible items, favorite toys, portable data storage devices like flash drives, and software. Other small objects that might be lost have to be kept with the passenger.

  • Last minute bag check:

Sometimes on full or nearly full flights, the airplane may run out of room, and you may be forced to check your carry-on bag at the gate. In such a case pack your carry-on bag in a place that allows you to quickly remove the fragile, valuable, and critical items (to be kept in a smaller bag that you can fit under a seat) during gate check.

If you choose to pack high-value, fragile, or perishable items in your checked bags or as checked bags, we’re not liable for the loss of, damage to, or delay in delivery of such items.

Frequently Asked Questions

01. What is RwandAir's baggage policy for checked baggage?

RwandAir's baggage policy for checked baggage varies depending on your fare class and route. Typically, passengers in Economy Class are allowed one or two pieces of checked baggage, each with a maximum weight limit, while Business Class passengers have higher allowances. Check the baggage allowance for your specific flight and fare class on our Baggage Allowance page.

02. Can I carry cabin baggage, and what are the size and weight restrictions?

Yes, you can carry cabin baggage on RwandAir flights. The size and weight restrictions for cabin baggage may vary, so please check our Baggage Allowance page for the most up-to-date information. Generally, Economy Class passengers are allowed one piece of cabin baggage, while Business Class passengers may have additional allowances.

03. Are there any excess baggage fees, and how can I pay for them?

Yes, if your checked baggage exceeds the weight or piece limit, you may be subject to excess baggage fees. These fees depend on your route and the excess weight or pieces. You can pay for excess baggage at the airport or online during the booking process to save time and money.

04. Can I bring sports equipment or special items like musical instruments on my flight?

RwandAir allows the carriage of special items like sports equipment and musical instruments, but there may be additional charges or size/weight restrictions. Please refer to our Baggage Allowance page for specific guidelines and fees related to these items.

05. What should I do if my baggage is delayed, lost, or damaged during my journey?

If your baggage is delayed, lost, or damaged, please report it to RwandAir's Baggage Services at the airport immediately. You will receive a Property Irregularity Report (PIR). For lost baggage, we will make every effort to locate it. For damaged baggage, please keep all relevant documentation and contact us for assistance.

06. Can I purchase additional baggage allowance in advance?

Yes, you can purchase additional baggage allowance in advance through our website or by contacting RwandAir's Customer Service. Buying excess baggage online is often more cost-effective than doing so at the airport. Be sure to check our Baggage Allowance page for details on fees and limitations.

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