Travel Alerts

To help you prepare for your upcoming flight, please take note of the recommended airport arrival and check-in timelines.

Check-in counters close 60 minutes before departure for domestic flights and 90 minutes before departure for international flights. Passengers who complete online check-in are also required to report to the airport before the check-in counters close to complete all necessary airport formalities.

All passengers are kindly advised to arrive at the airport at least 4 hours before departure to allow sufficient time for processing.

Please ensure you are in possession of all required travel documents, including a valid passport, applicable visas, and a yellow fever vaccination certificate, where required.

Portable electronic devices including Power banks, spare batteries, electronic cigarettes and vapes have the potential to overheat, emit fumes and smoke, or self-ignite and catch fire. To ensure a safe journey for everyone, please follow the safety guidelines below when travelling on RwandAir:

1. Using or charging power banks, irrespective of their capacity or certification, is strictly prohibited onboard all RwandAir flights.

2. Power banks, spare batteries, and electronic cigarettes are strictly not allowed in checked luggage (e-cigarettes are not permitted on RwandAir flights)

3. Power banks and spare batteries (Lithium-ion batteries not included in a device) are prohibited in overhead compartment storage and must be carried on your person; in the seat pocket in front of you, or underneath the seat.

4. Do not charge power banks, or spare batteries while on board. These items must remain switched off and safely stored when not in use.

5. Do not travel with damaged or recalled lithium batteries, or with devices showing signs of swelling, overheating, or leaking.

6. If an electronic Device Is Lost or fall in Your Seat do not attempt to move the seat. Inform a cabin crew member immediately.

7. Use in-seat USB ports or power outlets to charge your portable devices (excluding power banks, e-cigarettes, and vapes). Keep your devices in sight at all times and avoid placing them under pillows, blankets, or seats while charging.

8. If You Notice Smoke, Heat, or a Burning Smell Immediately alert a member of the cabin crew for assistance. Our crew are trained to manage such situations safely.

Important Note: As of 2019, Electric cigarettes, commonly known as e-cigarettes, or vape pens, are strictly prohibited in Rwanda. In line with national regulations, RwandAir strictly prohibits the carriage of e-cigarettes on board any of its flights, regardless of the departure or destination points. This prohibition applies to all passengers, including those traveling to or from Rwanda or transiting through RwandAir’s hubs.

Your cooperation helps us keep every flight safe and comfortable for all passengers.

RwandAir would like to remind all passengers traveling to the Republic of Zimbabwe to complete a mandatory online travel declaration form before their arrival in the country. 

To ensure a smooth travel experience, all passengers must fill out this declaration form prior to departure. The form gathers essential travel and health information to facilitate the entry procedures upon arrival in Zimbabwe. 

Before your flight, please complete the Zimbabwe Travel Declaration Form by visiting the official portal: https://evisa.gov.zw/app/index.html#/standby-kiosk 

This requirement applies to everyone, including Zimbabwean citizens, residents, and visitors. 

Planning your trip to Zanzibar? Please note that inbound travel health insurance is mandatory for all visitors entering the island.

· Validity: 92 days from the date of arrival

· Cost: USD 44 per adult

· Children (3–17 years): USD 22

· Children under 2 years: Free

We strongly recommend purchasing the insurance online before your arrival to avoid any unnecessary delays at the airport. However, if needed, you may still complete the purchase upon arrival in Zanzibar Click here to apply for inbound travel insurance: https://inbound.visitzanzibar.go.tz/

• Afghanistan
• Burma (Myanmar)
• Chad
• Republic of the Congo
• Equatorial Guinea
• Eritrea
• Haiti
• Iran
• Libya
• Somalia
• Sudan
• Yemen

• Burundi
• Cuba
• Laos
• Sierra Leone
• Togo
• Turkmenistan
• Venezuela

• Check your visa status carefully to determine if you are affected
• Contact the nearest U.S. embassy or consulate for further clarification
• Request a ticket refund from your point of sale if these restrictions impact your travel