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RwandAir launches “Trace your luggage” online service

Rwandair is pleased to announce the launch of a new online system that tracks the movement of delayed luggage. This system has been implemented in order to facilitate and give access to our passengers while being in the comfort of their homes to monitor and know the progress of their baggage.

The way this application works is simple. After showing your luggage tag number at the Lost and Found department here at KIA, they will scan the tag and we give you back a coupon with a new luggage tag number on it. It is that same number that passengers are suppose to use on the official website of the company under Baggage/Trace your luggage; which looks like the below screen shot and know the ETA of their belongings.

The benefits of this new system are as follow:

  • Notifies customers via SMS, instead of a manual process to identify luggage owner and notify them via phone.
  • Records luggage data via scanners, eliminating errors due to manual recording.
  • Receiving delivery requests via SMS, and automatically processing them via the system.
  • Reduces costs and increases productivity
  • Increases customer satisfaction in the sense that customers will now be able to check the status of their claims at any time via the web or mobile phone application.

What gave RwandAir the inspiration to create that platform is simply the motivation of clientele satisfaction as most of passengers’ complaints or fears are linked to their luggage, whether they are lost or delayed. This has motivated us to create this feature which is another leap for RwandAir in this new IT era.

“We are pleased to introduce this new online luggage tracing system which is set to enhance our quality of service by allowing tracing of lost or delayed luggage and timely advice to our esteemed customers" says Mr. Jean-Paul Nyirubutama, RwandAir Deputy CEO.

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