Resumption of RwandAir flights to/from Dubai

Help & Contact us

Talk to Us
Feedback
Download Mobile App

Travel Updates Covid-19 Information

Flight status
Track your cargo

Special assistance Child care

FAQ's Refund / Change booking

Lost Baggage
Loyalty programme

Book & Travel
Search & Book

Book Flight

Book Train

Where we fly

Flight Schedule

Flight Offers

Hotel

Cars

Tours

Partner deals
Manage My Trip

Check-in

Change Flight

Cancel Flight

Flight Status

Choose Seat

Travel Insurance

Excess Baggage

Dream Upgrade
Travel Services

Stopover

Need time to think before you book

Corporate Travel Program

eVisa

eSIM
Destinations & Offers
Destinations-Africa

Zanzibar

Accra

Bangui

Mombasa

Bujumbura

Dar Es salaam

Douala

Entebbe

Harare

Johannesburg

Kamembe

Kigali

Kilimanjaro

Lagos

Libreville

Lusaka

Nairobi
Destinations-Europe

Brussels

London

Paris
Destinations-Asia

Dubai

Doha
Offers

Flight Offers
Experience & Info
Before you fly

Medical Information

FAQ's

Online Services

Payment Options

Baggage Claims

Baggage Allowance

Restricted Items

Unaccompanied Minor
At the airport

Duty Free
On Board

Economy Class

Business Class

Inflight Entertainment

Wifi

Cuisine
Our Partners

Cargo

Codeshare
DreamMiles
DreamMiles Program

About DreamMiles

Tiers and Benefits

Partners

Member Program
Collect

Earn Miles/ Accruals

Earn Calculator

Spend Miles/Redeem
Account

Sign-Up

Member Login

Global Travel Wallet
Unlock Exclusive Privileges.

Welcome to Dreammiles, where exclusive privileges await.
Learn More
Holidays

Location

Language

Currency

En
Login /SignUp
Login

Forgot Password ?

Register to DreamMiles and enjoy:

Free tickets

Cabin upgrade

Extra luggage

Partners deals

Not yet a member ?

Don't have an account?

Resumption of RwandAir flights to/from Dubai

20% Discount offer

20% DISCOUNT OFFER TERMS AND CONDITIONS

A TRIO OF AWARD WINS FOR RWANDAIR AT THE 2022 CEREMONY

Announcement for flights to/from London via Brussels.

BE MY VALENTINE OFFER TERMS AND CONDITIONS

Cancellation of WB202/203 flight scheduled on 21st October 2020

Change in our commercial representation in Brazzaville

Change in our commercial representation in Brazzaville.

Check-in and Airport Processing Times

Codeshare Partners

DRC — airspace closure

Dream vacation in Dubai

Dubai Baggage Screening Policy

DUBAI BOUND PASSENGERS TRANSITING THROUGH OR FROM KIGALI INTERNATIONAL AIRPORT

EASTER DISCOUNT

ETA Travel Requirement for non-European, non-visa national visitors to the UK

Flash Sale: 25% Off to Entebbe and Dar Es Salaam

General Sales Agent

Hamad International Airport welcomes RwandAir’s direct flights from Kigali to Doha

Heathrow Airport: M25 Spring Disruptions

Important flight information for Passengers traveling from London Heathrow Airport.

Important information

Important information for passengers traveling to Heathrow Airport.

Important Travel Advisory for Passengers Traveling from Kigali

Indulge your wanderlust: Fly for less with RwandAir.

Kinshasa to join our ever growing network in April 2019

Mandatory Travel Insurance for passengers traveling to Zanzibar

REPATRIATION FLIGHT

Resumption of RwandAir flights to/from Dubai

RWANDAIR FLIGHT TO AND FROM EUROPE

RWANDAIR ADDS TWO NEW ROUTES IN DRC TO ITS NETWORK

RwandAir and Qatar Airways join forces to give customers greater choice over combined networks

RwandAir and Qatar Airways seal milestone codeshare agreement

RwandAir and Save a Child’s Heart partnered to provide life-saving cardiac treatment to Rwandan Children

RwandAir Cargo Expands its Network to Dubai and Djibouti

RwandAir Dream miles and Qatar Airways Privilege Club launch loyalty partnership for frequent fliers

RwandAir expands into Central Africa with new route to Bangui

RwandAir expands its fleet with a dedicated freighter

RwandAir flexible policies for South Africa and Zimbabwe

RWANDAIR IMPLEMENTS TEMPORARY MEASURES TO REDUCE EXPENDITURE

RwandAir is the first African airline to achieve Diamond status in the APEX Health Safety audit powered by SimpliFlying

RwandAir is the first African airline to vaccinate all staff against Covid-19

RWANDAIR LAUNCHES DIRECT FLIGHTS BETWEEN LONDON AND KIGALI

RWANDAIR LAUNCHES FLEXIBLE FLIGHT OPTIONS IN PARTNERSHIP WITH OPTIONTOWN

RWANDAIR PARTNERSHIP WITH LUFTHANSA SYSTEMS BRINGS CUSTOMERS COMPETITIVE PRICES AND FLIGHT SCHEDULES

RWANDAIR RETURNS TO SERVICE

RWANDAIR STARTS ITS FIRST-EVER DIRECT FLIGHT TO PARIS

RwandAir temporary suspends delivery of physical documents

RwandAir to be the first African airline to trial IATA Travel Pass

RWANDAIR TO EXTEND THE TEMPORARY SUSPENSION OF PASSENGER FLIGHTS – UPDATE 2.

RWANDAIR TO EXTEND THE TEMPORARY SUSPENSION OF PASSENGER FLIGHTS – UPDATE 3.

RWANDAIR TO EXTEND THE TEMPORARY SUSPENSION OF PASSENGER FLIGHTS – UPDATE 4.

RWANDAIR TO EXTEND THE TEMPORARY SUSPENSION OF PASSENGER FLIGHTS – UPDATE 5

RWANDAIR TO EXTEND THE TEMPORARY SUSPENSION OF PASSENGER FLIGHTS – UPDATE 6

RwandAir to fly to Tel Aviv

RwandAir to move its operations to Terminal 4 at Heathrow Airport starting April 3, 2024.

RwandAir to restart its flights to and from London and Brussels this October

RWANDAIR TO SUSPEND FLIGHTS TEMPORARILY TO AND FROM GUANGZHOU, CHINA

RwandAir x BAL Twitter contest

Special offer for CHOGM

SPECIAL OFFERS FOR DUBAI

Suspension of Mumbai flights

Temporary suspension of RwandAir flights to/from Dubai

Temporary suspension of RwandAir flights to/from Entebbe

Temporary suspension of RwandAir flights to/from Johannesburg, Cape Town, Lusaka & Harare.

Temporary suspension of RwandAir flights to/from Mumbai.

The cancellation of flights to and from Nairobi.

Traffic Advisory

Travel conditions for flights to/from Mumbai

Travel requirements by destination

Travel update for passengers travelling from Nigeria to Dubai

Unforgettable Holidays in Dubai

VISIT RWANDA AND RWANDAIR JOIN BASKETBALL AFRICA LEAGUE AS OFFICIAL PARTNERS

We are moving to London Heathrow Terminal 4

Weather Conditions Impacting Dubai (DXB) Travel

Public announcement

RWANDAIR TO TEMPORARILY STOP ALL FLIGHTS FOR 30 DAYS.

RwandAir and Amadeus extend partnership to boost continued growth in Africa and beyond

SUSPENSION OF CAPE TOWN FLIGHTS

RwandAir appointed the Airline Rep Services as its GSA in Australia/New Zealand

Addis ababa to be added to our ever growing network

Public Announcement

Public Announcement

Public Announcement

Public Announcement

NAS and RwandAir partner to provide Premier Lounge Services

The new CEO of Rwandair takes up office

RwandAir and Question Coffee are partnering to create economic opportunities for women in Rwanda

Public Announcement

RwandAir to start flights to Abuja and Cape Town

Flight schedule Notice : Due to planned closure of Moi International Airport between 00:30 to 04:30 from january to 21 Ferruary 2018

PUBLIC NOTICE: RwandAir would like to inform its esteemed customers that there is a change in the schedule on the Kigali – Lagos – Accra

PUBLIC NOTICE: Fraudulent Job Offers/Recruitments on behalf of RwandAir Limited

RwandAir hosts african airlines 49th annual general assembly in Kigali

RwandAir will operate direct flights from Brussels to Kigali by the end of October

RwandAir ready to host premier gathering of aviation leaders in November 2017

RwandAir to spread its wings to three new West African destinations

Benin and Rwanda to establish Joint Venture airline

Le Bénin et le Rwanda vont établir une compagnie aérienne commune

RwandAir enables Maestro, Discover, Diners and JCB cards for online tickets payments

RwandAir to start flights to Brussels Airport on the 14th July 2017

RwandAir to acquire its fourth Boeing 737-800 Next Generation

RwandAir to start flights to London Gatwick Airport in May 2017

Rwanda to host the Aviation Africa 2017 conference

RwandAir to start flying to Mumbai and Harare in April 2017

Wirecard signs with RwandAir for online payment processing services

RwandAir Partners With Airbus Foundation to Transport Humanitarian Goods

Official Statement

RwandAir takes delivery of its second Airbus A330 (300series)

RwandAir acquires two brand new Boeing 737-800NG with inflight connectivity.

RwandAir is isago cretified

Dream Miles Upgrade

The issue on our online payment system has been resolved. Please accept our sincere apologies for…

We deeply regret the current disruption on our online payment system. We are working hard to restore the service & will advise once resolved

RwandAir bans the transportation of Samsung Galaxy Note 7

RwandAir launches flights to Cotonou and Abidjan.

BIRD TRAVEL APPOINTED AS RWANDAIR’S GSA FOR INDIA

RWANDAIR’S OFFER TO THE 27TH AFRICAN UNION SUMMIT DELEGATES.

RWANDAIR’S IOSA CERTIFICATION SUCCESSFULLY RENEWED

KWIBUKA22 – RwandAir continues to support survivors of the Genocide against the Tutsi – KWIBUKA22

RwandAir hosts aviation players in Kigali-Rwanda for the 5th aviation stakeholders convention, 07-09 May 2016

First Rwandan engineer certified on Bombardier CRJ900NextGen

Following instructions from the Rwanda Ministry of Health on the occurrence of the Yellow Fever preventive measures have been adopted to protect all travelers. for more information click here

RwandAir selects DFASS for inflight duty free

AVIATION PLAYERS TO CONVERGE IN KIGALI – RWANDA FOR THE 5TH AVIATION STAKEHOLDERS CONVENTION, 07-09 MAY 2016

RwandAir to start direct flight to Mumbai

RwandAir trainee pilots graduate from flight school in Ethiopia

SAFETY – OUR NUMBER ONE PRIORITY

RwandAir DreamMiles launches GlobalTravelWallet

RwandAir supports FERWACY and sponsors Tour of Rwanda’s Team Muhabura.

RWANDAIR PUTS PASSENGERS ONLINE WITH INTERNET AND MOBILE PHONE SERVICES

#YITENAWE CAMPAIGN

The United Nations has declared Unrestricted Use of RwandAir by its Staff

RwandAir firms-up order for two Airbus A330 Family aircraft

RWANDAIR SELECTS ROLLS-ROYCE TRENT 700…

RwandAir Signs Funding Agreement With PTA Bank

PUBLIC ANNOUNCEMENT

RwandAir suspends flights to Mwanza effective June 1st 2015.

RwandAir to resume Kamembe flights on June 15th 2015

RwandAir marks Kwibuka21 – Remember, Unite, Renew.

Benefits of being an International Air Transport Association member

RwandAir DreamMiles launches GlobalTravelWallet™

RwandAir chooses world-class airport management system to enhance passenger check-in and processing

RwandAir makes it easier for customers to book and pay online

Relocation from Terminal 1 to Terminal 2 at Dubai International Airport

RwandAir to resume Kamembe flights in July 2015

RwandAir selects the A330 for fleet growth and modernisation

Pro-flight Zambia and RwandAir Head for Joburg

RwandAir adds another brand new Bombardier Q400 NextGen

RwandAir launches direct flights to Lusaka

RwandAir to introduce direct flights between Entebbe and Nairobi

RwandAir Official Statement

IOSA Certificate Delivery Ceremony

DreamMiles cocktail Party

RWANDAIR PASSES IOSA AND BECOMES AN IOSA REGISTERED OPERATOR

RwandAir launches “Trace your luggage” online service

Doubles for Doubles Promotion

RwandAir resumes services to Mwanza

Temporary Closure of Kamembe International Airport

Notice on Ebola Prevention Measures to all Companies that operate across borders (entry points)

No cases of Ebola in Kigali, Rwanda

RwandAir granted 5th freedom traffic rights from Entebbe to Juba

Ebola Outbreak in parts of West Africa

RwandAir Launches New Website Mobile Version

RwandAir participates at this year’s 17th edition of Rwanda International Trade Fair

RwandAir Kwibuka20

OFFICIAL HANDOVER- WINNER KIA RIO/RWANDAIR PROMO IN LAGOS

Douala welcomes RwandAir’s inaugural flight

CAMEROON: NEW ROUTE FOR RWANDAIR

RWANDAIR’S FIRST FLIGHT TO DOUALA

Bombadier Q400NG First Flight

RwandAir The Official Airline Partner for 2014 Kilimanjaro Marathon

RwandAir Resumes Flights to Juba

RwandAir Hails First Rwandan Captain on CRJ NextGen

RwandAir’s Brand New Bombardier Q-400 NextGen To Be Delivered February 2014.

RwandAir Cancels Juba Flights For Friday December 20th 2013

RwandAir and Ethiopian Airlines Sign Technical Support Agreement

New Captain Bosco

CSK TENNIS CLUB RETURNS IKOYI CLUB VISIT THROUGH LAGOS TOURNAMENT

RwandAir makes a firm order of a Q400 from Bombardier

First of two Boeing 737-700NG delivered

RwandAir launches direct flights to Mwanza

RwandAir makes a firm order for two Bombardier CRJ900 NextGen aircraft

RwandAir gets new Board of Directors

RwandAir to fly to Tel Aviv

Take a photo with your mum and stand a chance to win two economy class return tickets to any of our destinations

Guangzhou to join RwandAir’s network in June 2019

Resumption of RwandAir flights to/from Dubai

Published on: January 21, 2022

Flight to Africa

Flight to Europe

Flight to Asia

Flight to America

Flight to Middle East

About us

Media Center

News & Press releases

Connect with us

Let's be connected

Join us and explore the world

Sign up for our newsletter for exclusive travel updates and offers

Business solutions

Internal Links

Our policies

Terms & Conditions of carriage

Terms & Conditions of use

Private & Cookie Policy

Terms & Conditions for Online Payment

General rules for the US market

External links

Immigration and Emigration

Rwanda Development Board

Download the RwandAir App.

Africa's Best Airline Staff

Africa’s Best Regional Airline

APEX Diamond Award Health Safety, powered by SimpliFlying

Copyright © 2023 RwandAir. All rights reserved

By browsing this website, you accept the use of cookies. Find out more about our privacy policy and how you can change your settings.

Share Feedback

We’re committed to providing you with high-standard products & services. In our continuous efforts to ensure our services meet your expectations, we kindly request you to rate your experience with RwandAir on the following aspects where:

1. Online Booking

2. Sales Office Booking

3. Check-in (Online)

4. Check-in (Counter)

5. Lounge Experience

6. Airport Experience (Overall)

7. Seat Comfort

8. Cabin Staff Service

9. Food and Beverages

10. Inflight Entertainment

11. Baggage Collection

12. Special Assistance

13. Ticket Refund Process

14. Loyalty Programs/DreamMiles

15. Handling of Flight Delays

16. Handling of Cancellations

17. Schedule Change Notifications

18. Handling of Flight Diversions

19. Support for Missed Connections

20. Value for money

21. Likelihood to Recommend to others

Your names (Optional)
Your email (Optional)
Please tell us your reasons for giving this score here

Rate RwandAir Products & Services

We value your feedback and are committed to addressing any concerns you may have. If you’ve experienced an issue or have something you’d like to bring to our attention, please let us know by sharing your concern below. Our team will review it promptly and work towards a resolution.

Concern category *

Personal details.

First Name *

Last Name *

Email Address *

Frequent flyer Number

Flight routing.

PNR Number *

Please share your Feedback/Complaint

Rate. RwandAir Products & Services

We’re here to help! Whether you have a question or need assistance, our team is ready to assist you. Reach out to us through the contact options below, and we’ll respond as soon as possible.

Choose what you need help with *

Personal details.

First Name *

Last Name *

Email Address *

Please share your request*

Feel free to contact us.

Last step to complete!!!.

How satisfied are you overall RwandAir services?

Stored Data

Rate RwandAir Products & Services

RwandAir is committed to provide you with high standard product & services.

In our continuous efforts to ensure our services meet your expetation , we kindly request you to take a moment and fil out this questionnaire.

On a scale of 1 to 5 please rate your level of satisfaction

(1-very poor, 5-Excellent)

Overall booking and ticket purchase

1 2 3 4 5

Overall, check-in process (friendliness, efficiency of staff and waiting time at the check-in)

1 2 3 4 5

Overall service at the airport lounge

1 2 3 4 5

Overall boarding and transfer process at Kigali International Airport HUB

1 2 3 4 5

Friendliness, availability and communication skills of the cabin crew

1 2 3 4 5

Overall cabin cleanliness

1 2 3 4 5

Quality & presentation of onboard meals/snacks and beverages

1 2 3 4 5

Content of onboard entertainment (selection, variety of movies, audio, shows, etc...)

1 2 3 4 5

Overall baggage services by RwandAir

1 2 3 4 5

Timeliness, quality and accuracy of flight information (schedule change, cancelation and delays if any)

1 2 3 4 5

Please rate your satisfaction of the overall customer experience

1 2 3 4 5

Should you wish to provide further pr specific details, please provide feedback here

(Optional)

Stored Data