How to Redeem an Award Ticket Online

Steps to redeem a ticket online:

Click on Login (icon top right next to English icon)

Enter your Dream Miles membership and password (same as of the one you use on members log-in)

Once logged-in, display your profile and click on the redeem icon

It will direct you to the booking page

Fill in your itinerary and travel date and click on search

Follow the prompt

Unlock Exclusive Privileges.

How to Redeem an Award Ticket Online

How satisfied are you overall RwandAir services?

Overall booking and ticket purchase

Overall, check-in process (friendliness, efficiency of staff and waiting time at the check-in)

Overall service at the airport lounge

Overall boarding and transfer process at Kigali International Airport HUB

Friendliness, availability and communication skills of the cabin crew

Overall cabin cleanliness

Quality & presentation of onboard meals/snacks and beverages

Content of onboard entertainment (selection, variety of movies, audio, shows, etc...)

Overall baggage services by RwandAir

Timeliness, quality and accuracy of flight information (schedule change, cancelation and delays if any)

Please rate your satisfaction of the overall customer experience

Should you wish to provide further pr specific details, please provide feedback here

Help & Contact us

Travel Updates Covid-19 Information

Special assistance Child care

FAQ's Refund / Change booking

Search & Book

Manage My Trip

Travel Services

Destinations-Africa

Destinations-Europe

Destinations-Asia

Offers

Before you fly

At the airport

On Board

Our Partners

DreamMiles Program

Account

Unlock Exclusive Privileges.

How to Redeem an Award Ticket Online

Overall booking and ticket purchase

Overall, check-in process (friendliness, efficiency of staff and waiting time at the check-in)

Overall service at the airport lounge

Overall boarding and transfer process at Kigali International Airport HUB

Friendliness, availability and communication skills of the cabin crew

Overall cabin cleanliness

Quality & presentation of onboard meals/snacks and beverages

Content of onboard entertainment (selection, variety of movies, audio, shows, etc...)

Overall baggage services by RwandAir

Timeliness, quality and accuracy of flight information (schedule change, cancelation and delays if any)

Please rate your satisfaction of the overall customer experience

Should you wish to provide further pr specific details, please provide feedback here