Each passenger is allowed one carry-on bag and one personal item on board. Your carry-on bag should be small enough to fit in the overhead bin or under the seat in front of you. Your item can be a purse, laptop bag, or small backpack. Please keep in mind that your carry-on bag and personal item should not exceed a combined weight of 10kg/22 lbs except for Johannesburg, where the authority restricts this to 15 lbs [7kgs].
The above weight and size limitations shall be verified and confirmed by the use of the WB baggage moulds/ sizers at check-in areas. All baggage exceeding the carry-on baggage limits shall be checked-in. and excess baggage fee will apply.
Wheelchairs or other assistive devices (a fully collapsible invalid’s wheelchair and/or a pair of crutches) provided that the passenger is dependent on them
When a baby carrycot is carried, lightweight articles such as bedding, diapers, feeding bottles, and sufficient food for the journey may be carried free provided the total weight does not exceed 12 kilograms.
In the event you arrive at your destination without your checked baggage, please be assured that we will do our best to retrieve it for you. Track your baggage, and claim any mishandled or delayed baggage.
RwandAir's baggage policy for checked baggage varies depending on your fare class and route. Typically, passengers in Economy Class are allowed one or two pieces of checked baggage, each with a maximum weight limit, while Business Class passengers have higher allowances. Check the baggage allowance for your specific flight and fare class on our Baggage Allowance page.
Yes, you can carry cabin baggage on RwandAir flights. The size and weight restrictions for cabin baggage may vary, so please check our Baggage Allowance page for the most up-to-date information. Generally, Economy Class passengers are allowed one piece of cabin baggage, while Business Class passengers may have additional allowances.
Yes, if your checked baggage exceeds the weight or piece limit, you may be subject to excess baggage fees. These fees depend on your route and the excess weight or pieces. You can pay for excess baggage at the airport or online during the booking process to save time and money.
RwandAir allows the carriage of special items like sports equipment and musical instruments, but there may be additional charges or size/weight restrictions. Please refer to our Baggage Allowance page for specific guidelines and fees related to these items.
If your baggage is delayed, lost, or damaged, please report it to RwandAir's Baggage Services at the airport immediately. You will receive a Property Irregularity Report (PIR). For lost baggage, we will make every effort to locate it. For damaged baggage, please keep all relevant documentation and contact us for assistance.
Yes, you can purchase additional baggage allowance in advance through our website or by contacting RwandAir's Customer Service. Buying excess baggage online is often more cost-effective than doing so at the airport. Be sure to check our Baggage Allowance page for details on fees and limitations.