Kigali – July 31st 2014. Effective 4th August 2014, RwandAir will commence new operations between Entebbe and Juba in South Sudan following the recently granted 5th freedom traffic rights from Uganda to South Sudan by the Uganda Civil Aviation Authority.
RwandAir will operate daily flights with a CRJ-900 and Boeing 737-700 aircraft with a two class service, business and economy.
“We are delighted to further strengthen our regional operations with today’s increase of frequency from Uganda to South Sudan and we hope this will serve as a key link for business and trade between the two countries”, commented Mr. John Mirenge, RwandAir Chief Executive Officer
Every Mondays, Tuesdays, Thursdays and Saturdays, flights will depart Entebbe at 07:00am arriving Juba at 08:00am and return from Juba at 08:55am arriving Entebbe at 10:05am. On Wednesdays, Fridays and Sundays flights will depart Entebbe at 3:35pm arriving in Juba at 4:45pm and returning from Juba at 5:30pm to arrive back in Entebbe at 6:40pm.
Mr. Jean Paul Nyirubutama, RwandAir’s Deputy CEO and COO added that, “this new schedule, in addition to connecting Juba to Entebbe, will also provide it with seamless connections to the entire RwandAir network and in particular to Kigali, Johannesburg, Nairobi, Lagos, Accra, Dar es Salaam and Dubai.
Operating from Kigali as its hub in the heart of Africa, RwandAir is one of the fastest growing airlines on the African continent. RwandAir’s fleet of an average of less than 3 years consist of two B737-800 NG Sky interior, two B737-700, two CRJ-900NG and one Q-400. RwandAir destinations include Kigali, Kamembe, Nairobi, Entebbe, Mombasa, Bujumbura, Dar es Salaam, Kilimanjaro, Johannesburg, Dubai, Lagos, Accra, Douala, Juba, Libreville and Brazzaville. In 2013, RwandAir was awarded the best short haul airline in Africa from Akwaaba/ African Trade Market.
For more information, please contact our communication team at communications@rwandair.com
Kigali, Thursday August 7th 2014 – RwandAir wishes to inform the public, in agreement with the ministry of health, there is actually no case confirmed or suspected of Ebola in Rwanda at this time.
The Ministry of Health is closely monitoring the situation and several measures have been established including raising awareness among the travelers, flights attendants, staff at airports and border ports; educating and sensitizing the general population on prevention, symptoms and mode of transmission of Ebola.
“RwandAir wants to reassure all its esteemed travelers and partners that we haven’t had or accepted an affected person or suspected to be sick on any of our planes,” added the CEO of RwandAir, Mr. John Mirenge. All our staff, from pilots, to crew members to staff at the ground have been trained and educated on the symptoms of Ebola, how to recognize early signs and how to handle it.
As these are mere rumours and patently untrue we request to refrain from spreading such unfounded speculation but remain vigilant and alert.
For more information please contact our communication team at: communications@rwandair.com.
Following the outbreak of the Ebola virus in west Africa, RwandAir wishes to inform our esteemed clients that we will be adhering to the instructions below from the Ministry of Health.
All measures are in line with prevention against the transmission of the Ebola Virus.
Thursday September 25, 2014 – RwandAir, the national carrier of Rwanda, has received notice from the Rwanda Civil Aviation Authority that Kamembe International Airport will be temporarily closed for resurfacing works beginning November 1st, 2014.
RwandAir would like to officially inform its esteemed customers and the public at large that effective 31st October 2014, all flights to and from Kamembe will be temporarily suspended due to the renovation of the airport’s runway.
“In order to minimize the inconvenience that this suspension will cause to our esteemed customers RwandAir will be providing free and seamless ground transportation services in conjunction with our flights, in which passengers will be able to book in advance when booking and purchasing their air tickets,” said Mr. John Mirenge, Rwandair CEO.
The schedule of the bus services shall be as follows:
WB601/Daily Kamembe to Kigali Timings: Departure 9:00 Am
WB602/Daily Kigali to Kamembe Timings: Departure 11:30 Am
We sincerely apologize for any inconvenience that this might cause.
For more information please contact the communication team at:
communications@rwandair.com
Note to Editors:
Operating from Kigali as its hub in the heart of Africa, RwandAir the best short haul airline in Africa and one of the fastest growing on the African continent. RwandAir’s fleet now consists of Two Boeing 737-700NG, Two Bombardier CRJ-900 NextGen, One Brand new Bombardier Q-400 Next Gen and Two Boeing 737-800NG. RwandAir serves one domestic destination, many regional cities such as Nairobi, Entebbe, Mombasa, Bujumbura, Dar es Salaam, and Kilimanjaro.
The airline also serves Johannesburg, Dubai, Lagos, Accra, Juba, Libreville, Brazzaville and Douala in Cameroon. Abidjan in Ivory Coast is also planned to be added to our destinations by 2015.
Kigali, October 6th 2014 – RwandAir, the national carrier of the Republic of Rwanda, has announced that it will resume flights to Mwanza on November 1st 2014. This will be RwandAir’s third destination in the Republic of Tanzania, in addition to Dar-es-salaam and Kilimanjaro.
RwandAir is pleased to be the first airline linking Mwanza with Kigali and will further seamlessly connect it with the rest of its network. “With our new operations to Mwanza, we are delighted to further strengthen our regional co-operation with the Republic of Tanzania and hope to serve its esteemed customers in this underserved market.” commented John Mirenge, RwandAir Chief Executive Officer
RwandAir will be flying three times a week on Monday, Wednesday and Friday as shown in the schedule
below:
| FLIGHT | FREQUENCY – DAILY | DEPARTURE | DESTINATION | DEPART | ARRIVE |
|---|---|---|---|---|---|
| WB 470 | Mon,Wed,Fri | KGL | MWZ | 13:30 | 15:30 |
| WB 471 | Mon,Wed,Fri | MWZ | KGL | 16:15 | 18:15 |
For more information, please contact the communication team at: communications@rwandair.com
Kigali October 9th 2014 – RwandAir is pleased to introduce to you an exciting and unique sales promotion dubbed “Doubles for Doubles” promotion as a build up to the holiday season in December 2014.
The promotion will revolve around 2 people – family, friends or partners purchasing tickets and travelling together, who will automatically get double miles each. In addition they will qualify to enter the monthly draw and each one will stand a chance to win any of the amazing prizes. In addition, all doubles travelling during this period will qualify to enter the grand prize draw.
RwandAir has partnered with top brands in the country to give amazing prizes to the winners who will fly with RwandAir during this period – 8th October 2014 to 10th December 2014
How to qualify
Our Partners
Prizes courtesy of RwandAir and Partners
Monthly Prizes
| Prize | Partner | Draw Date | |
| 1 | One Month’s Fuel & Car service | Vivo Energy (U) Ltd | 06th November 2014 |
| 2 | Wardrobe Makeover | Woolworths | 10th December 2014 |
| 3 | Living Room Sofa Set | Nina Interiors Ltd | 15th January 2015 |
Grand Prize
For more information, please contact the communication team at:
communications@rwandair.com
Rwandair is pleased to announce the launch of a new online system that tracks the movement of delayed luggage. This system has been implemented in order to facilitate and give access to our passengers while being in the comfort of their homes to monitor and know the progress of their baggage.
The way this application works is simple. After showing your luggage tag number at the Lost and Found department here at KIA, they will scan the tag and we give you back a coupon with a new luggage tag number on it. It is that same number that passengers are suppose to use on the official website of the company under Baggage/Trace your luggage; which looks like the below screen shot and know the ETA of their belongings.
The benefits of this new system are as follow:
What gave RwandAir the inspiration to create that platform is simply the motivation of clientele satisfaction as most of passengers’ complaints or fears are linked to their luggage, whether they are lost or delayed. This has motivated us to create this feature which is another leap for RwandAir in this new IT era.
“We are pleased to introduce this new online luggage tracing system which is set to enhance our quality of service by allowing tracing of lost or delayed luggage and timely advice to our esteemed customers” says Mr. Jean-Paul Nyirubutama, RwandAir Deputy CEO.
DreamMiles cocktail Party
On Wednesday December 3rd 2014, RwandAir hosted a well-attended cocktail party to thank Gold and Diamond members of the Dream Miles program for their continued support.
It was held at the Kigali Serena Hotel and was a success thanks to their invaluable partnership that helped RwandAir smoothly organized the event at minimal cost.
In his remarks the RwandAir Chief Executive Officer, Mr. John Mirenge appreciated the patronage of the airline’s loyal clients and announced the soon to be concluded partnership with the Serena Hotel which will see both companies’ merge their loyalty programs to allow their clients to enjoy the products and services as they take advantage of earning and redeeming miles either on the airline or the hotel with either company’s loyalty card.
RwandAir offered eight business class tickets to any destination on its network to guests who won at a quiz, at a draw and to the frequent flyers with the most miles on their accounts
The guests were entertained by the Gakondo group live band in the colorful and joyful event where RwandAir confirmed its passion of connecting with their loyal customers which are the key to the continued growth and sustainability of the airline.
DreamMiles cocktail Party
On Wednesday December 3rd 2014, RwandAir hosted a well-attended cocktail party to thank Gold and Diamond members of the Dream Miles program for their continued support.
It was held at the Kigali Serena Hotel and was a success thanks to their invaluable partnership that helped RwandAir smoothly organized the event at minimal cost.
In his remarks the RwandAir Chief Executive Officer, Mr. John Mirenge appreciated the patronage of the airline’s loyal clients and announced the soon to be concluded partnership with the Serena Hotel which will see both companies’ merge their loyalty programs to allow their clients to enjoy the products and services as they take advantage of earning and redeeming miles either on the airline or the hotel with either company’s loyalty card.
RwandAir offered eight business class tickets to any destination on its network to guests who won at a quiz, at a draw and to the frequent flyers with the most miles on their accounts
The guests were entertained by the Gakondo group live band in the colorful and joyful event where RwandAir confirmed its passion of connecting with their loyal customers which are the key to the continued growth and sustainability of the airline.
IOSA Certificate Delivery Ceremony
In November 2014, RwandAir was successfully registered as an IOSA operator under the IATA – IOSA registry. Five months only after IATA conducted the IOSA initial audit on the entire RwandAir operations system in June 2014 which ended with an exemplary report of minimal findings and observations.
RwandAir, on Wednesday December 10th 2014, was honored to receive the IOSA certificate from the IATA Vice President for Africa, Mr. Raphael Kuuchi.
The RwandAir’s Chief Executive Officer, Mr. John Mirenge highly appreciated the support of the Government of Rwanda and the staff of RwandAir for their commitment to see the airline grow and has now set their sights on attaining the equally important certification for safe ground handling operations and work towards ISAGO which will commence early in the Year 2015.
While handing over the IOSA certificate at the ceremony which was hosted at the Bourbon Coffee Shop at Kigali International Airport, Mr. Raphael Kuuchi, commended RwandAir’s commitment to play an important role in the Rwanda’s aviation industry which enables the country’s economic development.
Honorable Dr. Alexis Nzahabwanimana, the Minister of State in charge of transport who was the Guest of Honor at the event said that the Government of the Republic of Rwanda will continue to support RwandAir in its quest to become the best airline on the African continent and commended the various major milestones being achieved by the RwandAir Management as per the Strategic Business plan of the airline.
RwandAir’s new status now permits the airline to pursue alliances and conclude a number of pending code-share and other partnership agreements with other airlines, for which membership in the IOSA ‘club’ of certified airlines is essential
Kigali, January 12th 2015 – RwandAir the national flag carrier of the Republic of Rwanda by this statement would like to inform the public at large that the airline in cooperation with the National Police of Rwanda is investigating a suspected case of theft that involves RwandAir staff and an industry partner who worked together in putting up an illegal network in processing online ticket sales as well as funds collection which is valued at approximately 30,000USD.
RwandAir operates under strict business operations policies and verification procedures which assisted our finance department in identifying the above mentioned illegal transactions that are still under Police investigations. The suspects were immediately apprehended on January 5th 2015 and are under Police custody.
“Our stakeholders should rest assured that the airline follows strict vetting procedures as part of the recruitment process and strict business operations procedures which will even be more tightened to avoid such occurrences in future”; said John Mirenge, the Chief Executive Officer.
Upon successful closure of the investigations, as established legal measures will be followed in cooperating with the relevant authorities to handle this case in the most transparent manner.
For any required clarification, please contact RwandAir Corporate Communications Department at communications@rwandair.com
Kigali, January 16th 2015 – RwandAir, the national carrier of the Republic of Rwanda is pleased to announce the commencement of direct daily flights between Entebbe in Uganda and Nairobi in Kenya effective January 29th 2015.
This follows the recent signing of a Memorandum of Understanding (MOU) between Uganda, South Sudan, Kenya and Rwanda which permitted negotiations of fifth freedom rights by the carriers from the respective countries.
“The route will be operated by state of the art Next Generation dual class Bombardier CRJ900 aircraft which guarantees safety and great comfort, especially on such short haul routes. Flights are scheduled to depart at 9am from Entebbe and at 9pm from Nairobi, primarily catering for the demands of the business and the short stay traveler”, said Gobena Mikael, the General Manager, Commercial.
The airline, with the aim of being the obvious choice in the markets it serves, had established mid last year another direct service from Entebbe to Juba, in South Sudan as a response to the urgent demand of air transportation service between both cities.
“The new daily service from Entebbe to Nairobi will offer additional capacity conveniently and affordably suiting all travelers from both markets”, said John Mirenge, the Chief Executive Officer.
RwandAir services will continue to revolve around playing a strategic role in boosting not only the economy of the airline’s home country but also the economy of the region in general by allowing smooth air transportation for passengers and goods.
For more information, contact communications@rwandair.com