Kigali, March 19, 2020 – Following instructions from the Rwandan Ministry of Health, RwandAir, the national airline of Rwanda, is to take further measures to help the global fight against Covid-19 coronavirus and temporarily suspend its commercial passenger flights.
The measures will apply for a period of 30 days, beginning at 23.59 on Friday 20 March 2020, and affect all scheduled RwandAir flights departing from and arriving in Rwanda.
Customers holding tickets with RwandAir, for flights between 21 March and 20 April, have several future travel options including rebooking with the airline to fly at a later date. All change fees will be waived, giving customers more flexibility to delay their travel.
A RwandAir spokeswoman said: “We are extremely sorry for the disruption and uncertainty this announcement will cause for our customers. However, we are sure they appreciate why this decision is unavoidable at this time and that it has not been taken lightly. We are confident the temporary suspension of our operations will help to reduce the spread of the coronavirus.”
Customers holding tickets for travel on RwandAir who wish to rebook or be refunded can contact RwandAir via reservations@rwandair.com and onlinerefunds@rwandair.com. Affected customers may also contact their travel agent or tour operator if their booking was not made directly with the airline.
For more information about RwandAir, please visit http://rwandair.com/or call us on: (+250) 788 177 000
For media enquiries, please contact Paul Charles/Michael Johnson via rwandair@pc.agency
RwandAir is to suspend flights with immediate effect between the Rwandan capital, Kigali, and the Chinese city of Guangzhou. The decision will be reviewed later in February.
The move follows the declaration of a Public Health Emergency of International Concern by the World Health Organisation, the WHO, in relation to the coronavirus outbreak.
Affected passengers will be re-routed, refunded or allowed to change their tickets to a later date. Flights from Kigali to Mumbai will continue as per schedule.
The Rwanda Civil Aviation Authority is in the process of notifying other airlines entering Rwanda that any passengers on board their aircraft, who have travelled from China, will upon arrival be screened for potential exposure to novel coronavirus, and may be quarantined for two weeks for observation and case management.
For more information on RwandAir, visit rwandair.com
For more information about RwandAir, please visit www.rwandair.com
Telephone number: (+250) 788 177 000
Media enquiries: communications@rwandair.com
Kigali, January 29, 2020 – RwandAir customers will benefit from easy-to-understand schedules and prices following a new partnership between the airline and Lufthansa Systems. The new partnership means Rwandair.com will better display the cheapest available ticket prices to meet customer demand and make booking with the Rwandan flag carrier easier than
ever.
The enhancements follow RwandAir’s adoption of Lufthansa Systems’ NetLine/Sched and ProfitLine/Price solutions, which optimise the airline’s complex flight schedule to more efficiently determine the best ticket prices, based on the current market situation as well as supply and demand. NetLine/Sched, the schedule management system from Lufthansa Systems, helps airlines to quickly make the best decisions when creating and optimising their flight schedules, while also taking operational and economic aspects into account. ProfitLine/Price is a comprehensive system for pricing which considers the current competitive situation, price trends and underlying fare structures. These two control programs not only
simplify the airline’s scheduling, they also effectively support RwandAir’s expansion of its route network and pricing strategy by forecasting revenue changes based on fare modifications.
Yvonne Manzi Makolo, Rwandair CEO, said: “Thanks to our adaption of Lufthansa Systems’ scheduling and pricing solutions, our customers will be able to find fares more easily and enjoy an easy-to-understand flight schedule. Working closely with Lufthansa Systems, we have been able to optimise our ticket pricing and flight schedules to ensure RwandAir continues its ambitious growth as it enters into exciting new markets.”
Marco Cesa, Lufthansa Systems Vice President Regional Management EMEA, said: “We are delighted that RwandAir, an important customer in Africa, is now relying on our NetLine/Sched and ProfitLine/Price solutions. I am certain that both products will make a significant contribution to the airline’s expansion plans. Netline/Sched is a dynamic system which enables
airlines like RwandAir to make swift and effective changes and important short-term modifications to their highly complex live flight schedules. These systems use economic algorithms to help evaluate different schedule scenarios to create a comprehensive pricing system.”
About RwandAir
From its hub in the heart of Africa at Kigali International Airport, RwandAir is reputed for its excellent on-time performance, customer service and safety, and has one of the youngest fleets on the African continent. An IATA member airline, RwandAir is IOSA, ISAGO and EASA certified. With a fleet of twelve aircraft including two wide-body Airbus A330s, the airline
currently reaches out to 29 destinations across East, Central, West and Southern Africa, the Middle East, Europe and Asia. In addition to its hub in Kigali, Rwandair has a second hub in Cotonou, from which it serves Dakar, Abidjan, Libreville, and Douala. Recently, in mid- 2019, RwandAir started operations to Kinshasa, Guangzhou and Tel Aviv.
For more information about RwandAir, please visit www.rwandair.com
Telephone number: (+250) 788 177 000
Media enquiries: communications@rwandair.com
About Lufthansa Systems
Lufthansa Systems GmbH & Co. KG is a leading airline IT provider. Based on long-term project experience, a deep understanding of complex business processes and strong technological know-how, the company provides consulting and IT services for the global aviation industry. Over 350 customers worldwide rely on the know-how of IT specialists
at Lufthansa Systems. Its portfolio covers innovative IT products and services which provide added value for its customers in terms of enhanced efficiency, reduced costs or increased profits. The company is celebrating its 25th anniversary in 2020 and, in addition to its headquarters in Raunheim near Frankfurt/Main, Germany, Lufthansa Systems has offices in 16 other countries.
Contact
Lufthansa Systems GmbH & Co. KG
Press Office
Ansgar Lübbehusen
Tel.: +49 (0)69 696 90776
E-Mail: publicrelations@LHsystems.com
www.LHsystems.com
GENERAL RULE RELATING TO THE RESERVATION BOOKING DESIGNATOR BOOKED DOES NOT APPLY. PASSENGERS TO READ SPECIFIC FARE RULE RELATING TO THIS PROMOTION
Kigali, December 23rd, 2019: RwandAir’s new Flight Pass takes off with Optiontown enabling savvy travelers to enjoy savings offered by Flight pass. RwandAir customers could now save from their ticket purchases thanks to a new partnership with Optiontown. The new offering enables customers to conveniently pre-purchase RwandAir flights at the best available price
and decide when they want to travel at a later date. To find out more or to book the RwandAir Flight Pass, visit rwandair.optiontown.com
Yvonne Manzi Makolo, RwandAir CEO said: “The linkup with Optiontown could offer substantial savings for our clients following the launch of our RwandAir Flight Pass. Our customers will be able to enjoy a new world of flexible flights and cheaper tickets thanks to the launch of this new product in partnership with Optiontown.”
Customers buying a RwandAir Flight Pass can choose between 4 to 500 one-way flights to multiple destinations, valid for up to two years from the start date. The more flights a customer buys, the bigger the savings they can enjoy. Those purchasing the Rwandair Flight Pass can also choose their own advance booking limit – from 180 days to just four hours before departure.
In addition, up to 200 individual customer names can be added to the Flight Pass, making it possible to share with family, friends and colleagues.
Sachin Goel, Optiontown Founder & CEO, said: “Optiontown which is a pioneer in developing innovative travel options is excited to partner with RwandAir to launch our flagship product Flight Pass, which enables passengers to save on travel costs and makes flight planning and booking extremely easy and convenient. We’re confident the launch will increase customer loyalty for RwandAir and enhance the booking experience with the leading African airline.”
Travellers choosing to fly with RwandAir can enjoy the latest in-flight entertainment, spacious cabins, complimentary drinks and dining, Wi-Fi and fully-flat seats in Business Class, on select long-haul flights.
Customers can also take advantage of a generous baggage allowance of up to two bags of 23 kg each in Economy Class, two bags of 32 kg each in Premium Economy Class and three bags of 23 kg each in Business Class.
About RwandAir
Operating from Kigali, with its hub at the heart of Africa, RwandAir is one of the world’s fastest growing airlines and operates one of the youngest state-of-the-art fleets on the African continent. With a reputation for delivering a premium service to all its customers, RwandAir operates 12 aircraft with an average age of just under six years. It offers services to 29
destinations across 24 countries throughout Africa, Europe, the Middle East and Asia, flying nearly a million passengers a year. This year, RwandAir started flights to Kinshasa on 18th April, while Guangzhou and Tel Aviv joined its network on 18th and 25th June respectively.
RwandAir plans to launch flights to Luanda and also enter the American market with flights to New York.
For more information about RwandAir, please visit www.rwandair.com
Telephone number: (+250) 788 177 000
Media enquiries: communications@rwandair.com
About Optiontown, Inc.
Optiontown is bringing a tectonic shift to the airline industry with personalized flight subscription services via our flagship product Flight Pass Option & other ancillary services. Flight Pass offers value to passengers through locked-in low fares for multiple trips to a set of multiple destinations. Flight Pass can help save up to 50 per cent in flight prices. Optiontown’s Flight Pass can be used to travel to 90+ countries and for more than 3,000 destination routes on flights operated by more than 40 airlines. Top global airlines have partnered with Optiontown and the list is growing rapidly.
For more information about Optiontown,
please visit www.Optiontown.com
Telephone number: +1617-207-5449
Optiontown Media Contact – media@optiontown.com
Dear Valued Customers,
This is to inform you that Dubai Airport Police have started trials on Level 5 baggage screening. All airlines in Terminal 1 and 2 are subject to the trials and the passengers presence will not be required.
The police reserve the right to remove any prohibited item(s) and passengers will be notified with a generic note placed inside the baggage.
If the bag was locked, Airport Security may be forced to disable the locks with minimal force and shall not be liable for any damage to the locks and neither will RwandAir.
Should you require further clarification please do not hesitate to contact us.
20% Discount offer terms and conditions:
Kigali – 3rd July, 2019. RwandAir, the national carrier of the Republic of Rwanda, is pleased to announce that it is partnering with Save a Child’s Heart (SACH) to provide life-saving cardiac treatment to Rwandan Children. Eight children, four mothers, one doctor and one nurse will depart to Tel Aviv at 00:30 (local time) tomorrow morning in one of the first RwandAir direct flights from Kigali to Tel Aviv.
This partnership was possible as a result of our new route to Tel Aviv, RwandAir’s 29th destination. RwandAir inaugurated this new non-stop line on the 25th of June 2019, following an aviation agreement signed between the governments of Israel and Rwanda earlier this year.
This new route is operated on Tuesdays, Thursdays and Saturdays with a
Boeing 737-800NG offering 16 seats in business class and 138 seats in
economy class.
“RwandAir is delighted to partner with SACH and support its good cause
to improve the quality and accessibility of cardiac treatment for
children from developing countries,” said Yvonne Manzi Makolo, the CEO
of RwandAir. She added that, “the social issues that affect the
communities we operate in have always been part of our mission.”
The eight children travelling to Israel were screened and diagnosed last year in Rwanda by a SACH visiting team from Israel at the Kigali Teaching Hospital. The SACH team worked side by side with their Rwandan partners, Dr. Emmanuel Rusingiza Kamanzi and Dr. Joseph Mucumbitsi, to examine 47 children with heart disease.
In the next few weeks the eight children will undergo lifesaving heart treatment at Wolfson Medical Center, and following their treatment they are expected to recover at the SACH’s recovery home alongside children from Tanzania, Zanzibar, Ethiopia, Iraq, Solomon Islands and the Palestinian Authority.
Save a Child’s Heart Executive Director Simon Fisher said; “This new direct flight between Kigali and Tel Aviv will greatly support our ability to save many more young Rwandan lives in this Israeli-Rwandan partnership”.
About RwandAir
From its hub at the heart of Africa at Kigali International Airport, RwandAir is reputed for its excellent on-time performance, customer service and safety, and has one of the youngest fleet on the African continent. RwandAir, an IATA member airline renewed its IOSA certification and has been ISAGO and EASA certified.
With a fleet of twelve aircraft including two wide-body Airbus A330, the airline currently reaches out to twenty-nine (29) destinations across East, Central, West and Southern Africa, the Middle East, Europe and Asia. Previously, RwandAir started flights from Kigali to Mumbai, Harare, London (Gatwick) and Brussels as well as Dakar from its second hub in Cotonou. RwandAir also introduced flights to Abidjan, Libreville and Brazzaville from its Cotonou hub. In April, 2018 RwandAir started flights to Abuja in Nigeria and Cape Town has joined its network in May, 2018.
This year, RwandAir started flights to Kinshasa in the Democratic Republic of Congo effective 17th April, Guangzhou in China from 18th June and Tel Aviv in Israel on 25th June, 2019. Addis Ababa and Luanda will also be added to our expanding network this year. RwandAir also plans to enter the American market with flights to New York. For more information about RwandAir, please visit www.rwandair.com
About Save a Child’s Heart
Save a Child’s Heart (SACH) is an Israeli-based international non-profit organization that has provided care to 5,000 children from 59 countries in Africa, the Middle East, Asia, Europe and South America and trained more than 120 medical professionals from these countries. SACH was granted special consultative status by the United Nations Department of Economic and Social Affairs (ECOSOC) and was the 2018 recipient of the prestigious United Nations Population Award.
Save a Child’s Heart was founded in 1995 at the Wolfson Medical
center to improve the quality of pediatric cardiac care for children in
developing countries and create centers of competence in these
countries. Save a Child’s Heart is committed to the health and welfare
of all children, regardless of the child’s nationality, religion, color,
gender or financial situation. Save a Child’s Heart is currently
building an international pediatric cardiac center at the Wolfson
Medical Center. This new medical facility will house all of the
infrastructure and equipment needed to perform pediatric heart
surgeries, including all pre and post-operative care, ensuring that Save
a Child’s Heart will be able to continue with its medical mission and
treat even more children, also allowing for better care for local
children treated in the Wolfson
Medical Center.
For more information, please visit www.saveachildsheart.org
Kigali- 28th May, 2019. RwandAir, the national carrier of the
Republic of Rwanda is delighted to announce that it will commence direct
flights to Tel Aviv, the economic and technology center of Israel, from
its Kigali hub starting from 25th June 2019.
RwandAir will seamlessly connect tourists and business travelers between
Tel Aviv and its network three times a week via its Kigali hub. This
new route will be operated on Tuesdays, Thursdays and Saturdays by a
Boeing 737-800NG offering 16 seats in business class and 138 seats in
economy class.
“Adding Tel Aviv to our network is part of our long term plan to link Rwanda to the rest of the world. Tel Aviv is one of the world’s leading tech hubs and we look forward to flying business travelers as well as pilgrims visiting the Holy Land, to and from our network on this new route. It will also be a great opportunity to ease travel and strengthen diplomatic ties between the two countries” said Yvonne Manzi Makolo, RwandAir’s CEO.
Tickets are now available for sale through RwandAir website, sales offices and travel agencies. Tel Aviv will be the 29th destination of RwandAir and its second destination in the Middle East after Dubai.
About RwandAir
From its hub at the heart of Africa at Kigali International Airport, RwandAir is reputed for its excellent on-time performance, customer service and safety, and has one of the youngest fleet on the African continent. RwandAir is an IATA member airline and has been IOSA, ISAGO and EASA certified.
With a fleet of twelve aircraft including two wide-body Airbus A330, the airline currently reaches out to twenty-seven (27) destinations across East, Central, West and Southern Africa, the Middle East, Europe and Asia.
Previously, RwandAir started flights from Kigali to Mumbai, Harare, London (Gatwick) and Brussels as well as Dakar from its second hub in Cotonou. RwandAir also introduced flights to Abidjan, Libreville and Brazzaville from its Cotonou hub. In April, 2018 RwandAir started flights to Abuja in Nigeria and Cape Town has joined its network effective 16th May, 2018.
On the 17th April 2019, RwandAir launched flights to Kinshasa. Addis Ababa and Luanda will be added to its expanding network this year in addition to Guangzhou which will start on 18th June 2019. RwandAir also plans to enter the American market with flights to New York.
Kigali- 10 May, 2019. RwandAir, the flag carrier of the Republic of Rwanda, is pleased to announce that it will commence flights to Guangzhou, the provincial capital of Guangdong and the third largest city in China, effective 18th June, 2019.
RwandAir will fly to Guangzhou three times a week on Tuesdays, Thursdays and Saturdays. Guangzhou will be tagged to the existing Mumbai route and will be operated by our Airbus A330 with triple class cabin and equipped with state-of-the-art technology, Wi-Fi onboard, in-flight entertainment and comfortable seats with more legroom making it very convenient for long haul flights.
Commenting on the upcoming launch of the Guangzhou route, Yvonne Manzi Makolo, the CEO of RwandAir, said: “With the increasing volume of trade between African countries and China, the need to meet the high demand of businessmen and traders travelling between Africa and Guangzhou is strongly felt. This new route will open new business opportunities and also increase our passenger and cargo traffic”.
Guangzhou, well known as the “Canton City” is an expansive port city northwest of Hong Kong on the Pearl River. The city, which is one of the major shopping destinations for merchants also features popular tourist attractions such as the iconic Canton Tower and Guangzhou Chimelong Tourist Resort which offers an amusement park, international circus, water park, safari park, a bird park and a hotel.
Guangzhou will be RwandAir’s second destination in Asia following Mumbai, which has been operational since April 2017. This new route will extend RwandAir’s network to 28 destinations.
About RwandAir
From its hub at the heart of Africa at Kigali International Airport, RwandAir is reputed for its excellent on-time performance, customer service and safety, and has one of the youngest fleet on the African continent. RwandAir is an IATA member airline and has been IOSA, ISAGO and EASA certified.
With a fleet of twelve aircraft including two wide-body Airbus A330, the airline currently reaches out to twenty-seven (27) destinations across East, Central, West and Southern Africa, the Middle East, Europe and Asia.
Previously, RwandAir started flights from Kigali to Mumbai, Harare, London (Gatwick), Brussels, Abuja and Cape Town as well as Dakar, Abidjan, Libreville and Brazzaville from its second hub in Cotonou. On the 17th April 2019, RwandAir launched flights to Kinshasa. Luanda, Tel Aviv and Addis Ababa will be added to our expanding network this year. RwandAir also plans to enter the American market with flights to New York.
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